Air Pricing Associate

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Opportunity

As an Air Pricing Associate, you will be a foundational member of the team, learning all aspects of the trade, mastering Flexport’s advanced technology systems, and working on the front-lines to ensure Client Solutions Teams - and by extension, Flexport customers - have the right solutions and the right prices so that supply chains run smoothly. You will be an expert in coordinating and executing the end-to-end shipment lifecycle: procurement, solution design, rate setting, bid mapping and administration of marketplace prices.

You Will

Develop end-to-end pricing solutions for Flexport customers

Execute the end-to-end creation and delivery of pricing solutions for Flexport customers by working with cross-functional stakeholders (Trucking, Supply Chain Operations, Partner Team, etc) to secure necessary procurement costs.

Procure rates for customer requests within our network of vendors (ie carriers, subcontractors, partners) and ensure they are clearly recorded and available in cost databases

Fulfill dynamic pricing requests for both fixed and spot rates and ensure solutions are clearly recorded and available in sell databases for immediate consumption by Account Management

Follow up with customers on spot pricing submissions to increase likelihood of conversion

Act as the first point of contact for all Air pricing issues, requests, or questions & take the lead in resolving

Triage incoming pricing requests and find a resolution

Resolve all pricing escalations raised by account management or sales teams as quickly as possible, with an eye for mitigating future escalations of the same nature; exercise good judgment on when to escalate

Constantly monitor group emails, Slacks, and offer support wherever possible

Drive and support initiatives to promote growth and profitability for the region

Ensure high integrity and accuracy of all rates stored in internal database; record all rates and rate updates timely

Leverage internal tools and processes to mitigate potential revenue leakage (Conversion reports, etc)

Identify opportunities to improve pricing strategies and increase profitability

Proactively follow-up on lost pricing requests and new opportunities

Support with strategic pricing tasks as needed (bid mapping, analysis, etc.)

Identify areas for process improvements and contribute to future automation designs

Master all Flexport internal tools and databases for maintaining buy and sell rates

Take a critical approach to company and customer SOPs and identify ways to improve them

Be a general expert, able to support procurement, solution design, rate setting, vendor audits and implementation cycles for all geographies in your region

Proactively share risks & barriers with regional air freight leadership and work to resolve them

Embody a “can-do” attitude at all times

You Should Have

Minimum BA/BS and 2-3 year(s) of related work experience

Knowledge of operations, procurement and technology within the industry

Experience with regards to imports and/or exports from a sales, operational or procurement perspective

Experience building and maintaining relationships and partnerships with vendors

Analytical skills and metric / data based approach to solving problems

Strong analytical background and knowledge of analytical tools (Excel, Looker, Claude, etc); basic programming capabilities a plus

Bilingual (English/Spanish) preferred

Strategic vision and ground floor execution

Excellent communication, interpersonal, and organizational skills

Commitment to Equal Opportunity

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