Senior Business Analyst

Location: Sydney, New South Wales, Australia

Date Posted: 03/07/2026

Job description

CORE RESPONSIBILITIES:

Lead discovery work to uncover customer problems (current state), identify opportunities, and inform product strategy through research, workshops, and co-design.

Translate insights into concepts, user flows, scrappy prototypes through explorations and ideation to test hypotheses and validate assumptions that bring stakeholders and leadership confidence in recommended solutions (feature state)

Create engaging wireframes, prototypes, business requirements/user story/epic, functional/non -functional

specifications, data/integration mapping/specification, that maintain consistency with our design system, ensuring solutions are desirable for customers and feasible for engineering to achieve key business metrics

Apply systems thinking and design thinking techniques to shape an offering that must anticipate the needs of customers in a digital/physical service environment, and the staff that serve them.

Collaborate closely with a diverse range of stakeholders inc. Product Managers, Product Owners, Engineers, Content designers, Accessibility managers, and Legal/Risk throughout the agile lifecycle

Champion customer-centricity and advocate for best-in-class user experience at every stage of the product discovery and development process, ensuring products/services are usable by all customers through accessibility/inclusivity

Contribute to product strategy and roadmap discussions by grounding decisions in customer insights, design

thinking, user behaviour data and a “test and learn” mindset

Facilitate and participate in design critiques, workshops, and agile ceremonies, providing and receiving actionable

feedback according to our design standards to continuously improve outcomes.

Contribute to evolving our design system for consistency, scalability, and efficiency.

Measure and validate impact post-launch, using a mix of qualitative and quantitative insights to iterate and

improve solutions.

Skillsqualifications

Essential:

Strong experience designing digital products end-to-

end in cross-functional product teams.

Microsoft Dynamics Experience (Configuration

management, workflow design)

Strong banking domain knowledge such as (not limited

to)

a. Cards or Payment (i.e Authorization, posting, 3Ds,

Tokenization, Credit Card, Debit Card transaction

etc.), experienced and understand AS2805,

ISO8583, Json/Avron message.

b. Pega case management experience, able to

design E2E process/flow

c. Home lending or personal loan experience

d. GenAI knowledge

Strong SQL, data analysis skills. Ability to render

analysis to business stakeholders.

Demonstrated experience for data/interface mapping

and system integration (i.e. API, Kafka, MQ or TCP/IP)

Strong communication skills with demonstrated

manner

Confident cross-functional stakeholder management

and influencing skills

Desirable

Recognised industry certifications

Desirable:

Fraud and Scam domain knowledge

SAS Fraud Management experience

Experience with ETL, PRM, migration related projects

Experience working on technology enabled projects

Exposure to Agile methodology

Experience working with multiple vendors/solutions in

fraud and scam i.e. Scheme (MasterCard or Visa), DXC,

FIS, Ethoca, Fircosoft, RSA, Pegasus etc.

Key Job Details

Primary Location

Sydney, New South Wales, Australia

Job Type

Experienced

Required Experience

7

Skill

CS-BA-Product.

Travel

No

Date Posted

03/07/2026