Supervisor

We're Hiring: Supervisor

Location: Hammersmith

Salary: Competitive

Contract Type: Full-time

Are you a natural leader with a passion for delivering high-quality maintenance services? Do you thrive in a fast-paced environment and know how to get the best out of your team? If so, we want to hear from you!

About the Role

We're looking for a Supervisor with a strong background in responsive repairs, who has a proven track record of managing operatives and delivering excellent service. In this role, you'll support the Project Lead and manage a team of administrators, operatives, and subcontractors across workstreams including Voids, Disrepair, Day-to-Day Repairs, and Planned Works.

You'll drive performance, ensure service excellence, and uphold high standards of customer satisfaction. You'll also step up to lead the contract when required - making this a fantastic opportunity for someone looking to grow into a senior leadership role.

️ Key Responsibilities

Lead and support your team to meet KPIs and service standards

Manage scheduling, inspections, and quality control

Conduct 1-2-1s, toolbox talks, and team meetings

Liaise with clients and produce performance reports

Oversee health & safety, ensuring compliance across all activities

Support onboarding, training, and development of staff

What We're Looking For

Background in responsive repairs with experience managing operatives

Strong leadership and communication skills

Solid understanding and competency in Health & Safety

Minimum SSSTS qualification, with SMSTS or IOSH preferred

Trade-related certifications (e.g., Asbestos Awareness, Scaffold Inspections)

Experience in housing maintenance and site management

Commercial awareness and ability to manage budgets

Proficiency in Microsoft Office and report writing

A proactive, supportive, and assertive approach

Must hold a valid UK driving licence

Why Join Us?

Be part of a dynamic and supportive team

Opportunity for progression to Senior Supervisor or Contract/Operations Manager

Make a real impact in your community

Work in a collaborative environment where your ideas matter

Ready to Apply?

If you're ready to take the next step in your career and lead with purpose, apply today and help us build better communities - one repair at a time.

Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

Our commitments:

WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at wpsrecruitment@wates.co.uk

Benefits

Bonus

Pension scheme

Life assurance

Flexible benefits

Generous holiday

Enhanced family leave & policies

Car salary sacrifice scheme