Operations Manager

We are looking for an experienced Operations Manager to lead delivery across a key social housing responsive maintenance contract in Walton on Thames.

This is a critical leadership role, responsible for managing day-to-day operations, driving performance, and ensuring high-quality service delivery across a fast-paced, customer-focused environment.

The Role

As Operations Manager, you will take full ownership of operational delivery across reactive maintenance works, ensuring services are delivered safely, efficiently, and to a high standard.

You will lead operational teams, oversee performance, and work closely with clients and stakeholders to continuously improve service delivery and customer satisfaction.

Key Responsibilities

Lead and manage the delivery of responsive maintenance works across the contract

Oversee operational teams including supervisors, trades, and support functions

Ensure KPIs, SLAs, and customer satisfaction targets are consistently achieved

Drive productivity, performance, and continuous improvement across all workstreams

Manage budgets, resources, and programme delivery

Build and maintain strong client relationships

Ensure full compliance with health & safety and company standards

Support and develop a high-performing, engaged workforce

About You

We're looking for a strong operational leader with proven experience in social housing responsive maintenance.

Essential requirements:

Proven experience as an Operations Manager within responsive maintenance

Strong background in social housing

Experience managing high-volume, fast-paced maintenance contracts

Demonstrable experience leading and developing teams

Strong stakeholder management and client-facing skills

Ability to drive performance and improve service delivery

Full UK driving licence

Why Join Us?

Work on a high-profile London social housing contract

Play a key role in shaping operational performance and delivery

Supportive and collaborative leadership environment

Long-term contract with strong pipeline of work

Competitive salary and benefits package

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

Our commitments:

WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at wpsrecruitment@wates.co.uk

Benefits

Bonus

Private healthcare

Pension scheme

Life assurance

Flexible benefits

Generous holiday

Enhanced family leave & policies

Car salary sacrifice scheme