Global HR Process Lead
About the role
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job Description
Why this role is important to us
At Experian, HR processes are fundamental to delivering a great employee experience, maintaining regulatory compliance, and supporting business growth. You will help improve consistency, efficiency, and governance across our global HR operations. As a Global HR Process Consultant, you will shape and improve how HR services are delivered globally. You will use ServiceNow and other HR technologies to design seamless end-to-end employee experiences. These experiences will be scalable, compliant in consideration of business needs. Through process standardisation, optimisation, and continuous improvement, you will help enhance both employee and operational outcomes across the employee lifecycle.
Work that matters – What you'll do
Design, document and continuously improve global HR processes, operating procedures, and employee journeys.
Use ServiceNow to design and improve end-to-end employee experiences, ensuring processes are efficient, intuitive, and scalable.
Lead process standardisation and optimisation projects across regions and teams.
Develop and maintain SOPs, process maps, governance frameworks, and control documentation.
Partner with HR, Risk, Compliance, and Technology teams to deliver process improvements, automation opportunities, and transformation plans.
Qualifications
What you'll need to bring to the role & Experian
Experience in HR process design, optimisation, and governance within a complex global organisation.
Hands-on experience utilising ServiceNow to support HR service delivery end-to-end employee experiences and workflows.
Experience in HR operations, service delivery models, and process improvement methodologies.
Experience operating within regulated environments, including compliance with SMCR, FCA, GDPR, or similar frameworks.
Collaboration with stakeholders across HR, Technology, Risk, Compliance, and business teams.
More about you
Experience in process mapping, workflow design, journey mapping, and process documentation.
Knowledge of Lean, Six Sigma, or other continuous improvement methodologies.
Strong analytical and problem-solving skills, with the ability to identify opportunities for simplification and automation.
Additional Information
Hybrid-based role 40% office base
Great compensation package and discretionary bonus plan
Core benefits include pension, BUPA healthcare and more
25 days annual leave plus bank holidays
Internal Grade: E/EB9
#LI-RN1 #LI-Hybrid
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