Lead Commercial Security Service Technician

Lead Commercial Security Service Technician

Overview

Company Overview:

Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology - video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.

Apply today and be phenomenal - build a meaningful career while protecting what matters most through innovative security technology.

Job Description

Allied Universal Technology Services® is seeking a Senior Service Technician to lead the delivery of advanced service and support for integrated security systems. In this key role, you will leverage your expertise to perform diagnostics, maintenance, and complex repairs on enterprise-level access control and IP-based video surveillance systems, including electrified locking hardware, card readers, IP/analog cameras, intercoms, video recorders, and both wired and wireless networks. Join us in advancing our mission to be the world’s most trusted service provider through technical excellence and client-focused solutions.

What to expect as a Commercial Security Senior Service Technician:

Travel to commercial client sites to service, repair, troubleshoot, and detect access control equipment and IP-based video security systems. including, but not limited to:

Electrified and non-electrified locks, card readers, ancillary door devices

IP and analog cameras, head-end video recording devices

Wired and wireless systems and intercom systems

Troubleshoot and resolve advanced installation issues efficiently and effectively to ensure company compliance with standards and building codes, as well as company safety policies and procedures

Execute, document and track service-related issues through ServiceNow in accordance with Federal, state, and local regulations

Advanced knowledge of interpreting electrical schematics, CAD drawings and related documents for use in low-voltage applications

Provide high level of phone and on-line remote diagnostic support with a high level of customer service to both internal and external clients

Lead, collaborate and perform tasks with other internal teams and clients as required

QUALIFICATIONS (MUST HAVE):

High school diploma or equivalent

Minimum of five (5) years of field experience, to include the following:

Minimum of three (3) years of troubleshooting systems

Minimum of three (3) years of experience servicing access control, video and CCTV

Experience with any of the following: Software House, CCURE, Lenel, AMAG, S2, Brivo, Milestone, Exacqvision, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI

Possession of state specific licensing or ability to obtain and hold license once hired

Proficient computer skills with the ability to quickly navigate and oversee the use of multiple systems and applications

Exceptional interpersonal and communication (both oral and written) skills to document and report important information with all levels of the organization

Ensure the completion of tasks and projects, both independently and as part of a team, to meet deadlines and contribute to the overall success of the organization

Available for scheduled “on-call” duties to respond to emergency service tickets/requests

Advanced troubleshooting skills, mechanical and electronics aptitude

Highly proficient ability to work with a variety of hand and power tools

Capable of lifting with assistance up to 50lbs and work on various ladder heights

PREFERRED QUALIFICATIONS (NICE TO HAVE):

Manufacture certifications in any of the following: Lenel, S2, Genetec, Software House/CCURE, Avigilon, Milestone, Exaqvision, Axis, DMP, Bosch

Demonstrated ability to program access control systems or IP-based video equipment

BENEFITS:

Company Vehicle + Gas Card

Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance

Eight paid holidays annually, five sick days, and four personal days

Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law

#LI-26

Closing

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID

2026-1628148