Senior Lead Counselor

About the Role

AddedEducation, a division of The Added Company, provides an array of services for students and student-athletes, in their pursuit of tertiary education opportunities. We are dedicated to up-skilling gifted students and student-athletes, providing them with resources and opportunity for leveraging their talent to access top-notch tertiary education globally.

Based in Singapore with operations across the globe, we are a team of young like-minded people united by a single mission: to support and promote sporting and academic excellence. Currently under the AddedEducation brand, our business needs are focused on US, UK and Canada university admissions services, boarding school preparatory services and pre-high school development services.

Beyond college counseling, we offer transformative developmental programs such as AddedNova - our in-house research cell that fosters intellectual curiosity and original thinking, Public Speaking - helping students master the art of confident communication, and the Book Club - designed to build critical reading and analytical skills. Together, these programs form the foundation of a comprehensive approach to education that goes far beyond applications, shaping well-rounded individuals ready for success on a global stage.

AddedEducation is looking for Senior Lead Counselors who will work with Client Delivery teams across Asia, overseeing, developing and maintaining positive client relationships. You are expected to be completely hands-on with managing relationships between counselors and clients, extensive discussions and ideations with the management team on product development and positioning of our services. As part of our Client Servicing team, you will ensure that Clients consistently receive high-quality services creating a “Happy Client” experience.

As a team we are deeply invested and committed to every client’s success. We do NOT believe in prescriptive strategies for success. Rather, we spend a lot of time deeply understanding the client’s and the families’ apprehensions and strengths in order to align expectations with successful outcomes.

What We're Looking For

Responsibilities

Academic Counseling: Guidance to Parents/Students

Building and maintaining relationships with current client families and past client families who have been successful and continue to be supportive.

Working 1-on-1 with certain key clients. Understand their strengths, weaknesses, goals and development needs.

Resolving client complaints and issues in a timely manner.

Academic Counseling: Supporting the Counselors

Work closely with AddedEducation counselors to provide support to deepen and broaden client-engagement.

Providing guidance on strategizing client engagement for creating abiding relationships.

Scheduling and preparing quarterly & monthly reviews to set objectives and identify gaps in client engagement.

Building the Brand (industry research)

Developing and managing relationships with potential clients, influencers and key stakeholders.

Supporting the BD team in Evaluating new opportunities

Regular Research to stay up to date with industry trends & information

Strategic Focus

Providing strategic direction for the counseling business – leading Client/

Project Delivery Teams.

Developing and improving the product, and leading training projects as required.

Ensure procedural compliance in counseling practices.

Employing the appropriate software and technology to create more effective work processes.

Required Skills and Educational Qualifications:

You should have the passion and the motivation to work in the Higher Education industry. The successful candidate will need to have excellent communication skills, both written and verbal.

A minimum of 5 years of direct client service/ account management experience

A good Bachelor’s degree from a reputed university (international degree would be ideal)

Exceptional communication skills – writing, interviewing and research skills.

A High-level of empathy and EQ to understand and solve problems creatively.

Almost a superhuman attention to detail.

Ability to juggle multiple projects while meeting demanding deadlines, producing high quality. work and projecting a positive attitude.

Proficient in Microsoft Word and Microsoft PowerPoint and Adobe Acrobat.

What you will get from us, in return is:

A highly collaborative environment that pushes you to think beyond your boundaries.

A diverse workload, keeping you continually stimulated.

An open forum for expression of ideas.

Diverse opportunities for your entrepreneurial ideas.

Job Details

DepartmentClient Delivery

TypeFull-time

LocationSingapore, Philippines, India, Hong Kong, Indonesia, Dubai, United Kingdom (Remote)

Deadline2026-07-30

Our team reviews every application and responds within 5 business days.