DevOps & SRE Coach

About The Role

About this role

Coach in the Skills Lab serve as mentors who guide consultants through hands-on learning, provide tailored feedback, and help them build confidence in applying skills in real-world scenarios. They bridge the gap between theory and practice, enhancing skill mastery and retention. In addition to assessing candidates’ readiness to join FDM, Coaches support Sales by analyzing client needs and aligning Skills Lab offerings accordingly.

Coach may also be deployed to client sites to continue coaching consultants during their transition. This on-site engagement enables them to provide real-time support, gain deeper insight into client projects, technologies, and expectations, and ensure smoother integration. These insights are then shared with the Skills Lab to continuously improve training content and delivery.

Duties and Responsibilities

Facilitate and lead engaging Skills Lab sessions that promote hands-on learning.

Provide personalized feedback and support tailored to individual consultant needs.

Assess consultant performance through observation, interviews, and assessment tools.

Deliver constructive feedback, document assessment results, and log coaching conversations.

Design and implement practical projects aligned with learning objectives.

Foster a collaborative and motivating learning environment.

Participate in recruitment by evaluating candidates’ ability to learn and apply new concepts.

Conduct mock interviews tailored to industry roles and expectations.

Guide consultants in creating professional resumes using FDM templates.

Support Sales by acting as a subject matter expert during client calls and proposal development.

Serve as a technical mentor within Consultant PODs, offering guidance on problem-solving.

Travel to client sites to support consultants during their initial placement.

Provide on-site coaching to ease consultant transitions and ensure alignment with client expectations.

Observe and document client technologies, workflows, and skill requirements.

Share client insights with Skills Lab leadership to inform and improve training programs.

About You

What we look for

Postgraduate degree (or higher) in an IT-related field

3–5 years of relevant industry experience

Strong ability to quickly learn new technologies and produce training materials

Excellent communication and presentation skills

Proven analytical and problem-solving abilities, both technical and functional

Ability to collaborate effectively with non-technical stakeholders on technical solutions

Comfortable working in fast-paced, team-oriented environments

Highly organized with strong multitasking and prioritization skills

Solid understanding of the Software Development Lifecycle (SDLC) and Agile methodologies

Additional qualifications:

Infrastructure & orchestration: Kubernetes, Docker, Terraform

CI/CD: GitHub Actions, Jenkins, Azure DevOps

Observability: Prometheus, Grafana, Datadog

Cloud: AWS, Azure, GCP

Scripting: Python, Bash

Reliability practices: SLIs, SLOs, incident management

System Administration: Windows Server, UNIX

Databases: Microsoft SQL Server, other RDBMS

Enterprise Tools: ServiceNow, JIRA, Confluence, Clarity

Cloud Platforms: AWS, Microsoft Azure, Google Cloud

Cybersecurity: Penetration testing, ethical hacking, security best practices and tools

About Us

About FDM

FDM powers the people behind tech and innovation. We spot trends, find top talent, and help businesses stay ahead.

With 35+ years of experience, we coach, mentor, and launch fresh thinkers from diverse backgrounds into world-class careers. Partnering with top global companies, we deliver the right talent at the right time - while guiding our people toward exponential growth.

Global impact – 18 centers across North America, APAC, the UK, and Europe

25,000+ careers launched – and counting

300+ trusted client partners

Committed to Equal Opportunities

Additional Considerations

(US ONLY) FDM Group, Inc. is registered to operate and hire employees in select states within the US. We will consider employment applications exclusively from candidates who are either residing in one of the following states or willing to relocate to them: Arizona, California, Colorado, Delaware, Florida, Georgia, Illinois, Indiana, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, New York, Pennsylvania, Tennessee, Texas, Utah, and Virginia.