Senior DevOps Engineer - Payments & AI Platforms

Location:

1 California Street, San Francisco California

Role Summary

Responsible for enabling reliable, scalable, and secure delivery of software by designing and managing the infrastructure, pipelines, and automation that support development and deployment. Acts as the bridge between engineers, ensuring systems are resilient and changes move efficiently into production. Supports the Lead Engineer in maintaining and advocating for best-practices across DevOps, CI/CD pipelines, and platform infrastructure.

About the Team

This role would be joining and supporting the XUP tech team and the platforms they own for Commercial Bank AI and Merchant Payments. This is a fast-paced cutting-edge team at the Bank who values creative problem solving, curiosity, and embracing the latest tech. We are an AI native team, and are constantly exploring how we advance our tools and skillsets.

Core Responsibilities

Design, build, and maintain CI/CD pipelines to support continuous integration and deployment

Assist with standardization of multiple codebases especially within the GCP environments

Manage cloud infrastructure, environments, and configuration

Automate infrastructure provisioning using infrastructure-as-code (e.g., Terraform)

Monitor system performance, availability, and reliability; respond to incidents and drive root cause analysis

Implement logging, observability, and alerting frameworks

Partner with engineering and data science teams to optimize build, release, and deployment processes

Enforce security, compliance, and access controls across environments

Maintain version control, branching strategies, and release governance practices

Advocate for net new AI powered capabilities to support DevOps and other processes within the organization

Required Skillset

5-8 years of experience and demonstrated ability to work independently and lead projects.

Bachelor's Degree in computer science or a related field, or equivalent experience. (required)

Strong understanding of cloud architectures and distributed systems within an enterprise environment

Strong capability with Terraform, GCP, GitLab

Strong interpersonal / soft skills for managing complex relationships across an enterprise tech ecosystem

Ability to troubleshoot complex system issues across the stack

Experience with GitLab CI/CD across complex enterprise codebases

Proficiency in scripting and automation (e.g., Python, Bash)

Knowledge of containerization and orchestration (e.g., Docker, Kubernetes)

Familiarity with monitoring and observability tools (e.g., Kibana, Dynatrace)

Experience with enterprise financial services and/or in a highly regulated markets that require higher standards of security and architecture

High proficiency in using AI coding assistants to execute engineering projects

Understanding software development lifecycles and methodologies (Agile, Scrum, etc.)

All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

Outcome Focus

Consistent and reliable software releases

Reduced manual intervention through automation

Improved system uptime and performance

Secure, compliant infrastructure and deployment practices

Nice to Have

Experience with ServiceNow to support complex teams needs

Experience with launching AI products with a specific focus on LLM’s, and data science heavy projects

Experience supporting AI post-training activities

Experience with deploying eval and observability systems for AI products

Physical Demands

General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Work Location Category

Remote

CA Bay Area preferred

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $80,000.00 - $150,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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