Head of Operations

Are you an experienced operational leader looking for your next career move? Are you able to build strong customer relationships and drive a large operational team to success? Do you have prior grocery experience at a senior level and wanting to bring that experience to a new operation?

Here at GXO, we are currently recruiting for a Head of Operations to join our team in Northampton, supporting our multi-chamber operation for Sainsbury’s. You will manage all aspects of the warehouse function by delivering operational excellence and exceeding the customer’s expectations, whilst quality, compliance and KPI’s are met. You will also ensure that all processes and procedures are undertaken in a safe and healthy manner and invest in the development of our people, processes, facilities and deployment of best practices.

This is a full time, permanent position, predominately working Monday to Friday, 08:00 to 16:00. However, we do ask for flexibility due to the nature of the role, this is logistics after all.

Pay, benefits and more:

We’re looking to offer a salary of up to £80,000.00 per annum, and 25 days annual leave (plus bank holidays). Your benefits package includes a company car or car allowance of £505.00 per calendar month, a performance related bonus of up to 15%, a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

What you’ll do on a typical day:

Effectively coordinate the operation, ensuring that all resources are managed and used in the most effective manner to deliver and improve upon expected customer service levels and KPIs within budgeted costs

Manage a team of Shift Managers, understanding the challenges and successes they have on each shift and giving them all they need to manage their teams

Focus on optimisation, cost-saving and continuous improvement, identifying opportunities for process enhancement and increased efficiency

Build a strong working relationship with our customer and the wider on-site operational teams such as QHSE, HR, CI, Facilities and Finance

What you need to succeed at GXO:

Previous experience as a Senior Operations Manager or in a Grocery environment is essential

The ability to lead, develop and mentor a large, diverse operational team, recognising talent and inspiring them to success

Be enthusiastic, driven and have a “can-do” attitude, as well as having the ability to think outside of the box and demonstrate true entrepreneurial spirit

Generally strong IT skills, IOSH or equivalent Health and Safety qualification, ILM Level 5 or equivalent Management qualification

We engineer faster, smarter, leaner supply chains.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.