Account Manager

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Objectives of the role

Build, foster and maintain long-term and high-quality relationships with important customers at all levels including senior management

Identify customer needs and bridge this gap through effective solutions that increase the company’s profitability

Increase Yokogawa share in Major customers and meet revenue objectives

Improve customer satisfaction, particularly in the case of key account holders

Boost customer loyalty by developing and organising customer service initiatives that satisfy the key account holders

Responsibilities

Develop and maintain strong, trust-based, long-term relationships with key customers at all levels including senior management of Yokogawa and that of the major customers

Work with customer data to identify trends and opportunities that can benefit both the company and our customers. Create and implement account plans to maximize revenue, and leverage upselling, and cross-selling opportunities

Handle customer complaints, and resolve them by executing appropriate solution

Track, analyse, and report key account metrics, progress, and goals to the stakeholders

Lead contract negotiations and ensure profitable terms for both parties

Act as the key point of contact for all matters relating to assigned customers, bridging communication between customer needs and internal teams.

Required skills and qualifications

Bachelor’s degree in engineering (Electronics & Communication / Instrumentation), business administration, marketing, sales or related field

Demonstrable experience working as a key account manager or in a similar job profile with minimum five years of experience in that role

Adequate Working knowledge of MS Office

Outstanding negotiation and leadership skills, with the ability to handle multiple customers without compromising on the quality or integrity of the solutions/ services provided

Strong Analytical skills and ability to develop suitable marketing strategies for each major customer

Strong ability to analyse data, identify trends, and use analytics to identify opportunities and challenges and drive decisions

Strategic thinking with the ability to identify growth opportunities

Excellent communication (Written and Oral), negotiation, and interpersonal skills. Excellent language command in English and Hindi.

Preferred skills and qualifications

Knowledge on Control systems/Safety Systems/ Field Instruments (Preferably on Yokogawa solutions)

Prior experience in handling major accounts

Knowledge of customer segmentation and customer acquisition strategies

Are you being referred to one of our roles? If so, ask your connection at Yokogawa

about our Employee Referral process!