Manager I - Procurement Platform Operations & Integration Analyst

Role description

Job Title: Procurement Platform Operations & Integration Analyst

We are seeking a Procurement Platform Operations & Integration Analyst to support, enhance, and scale a modern Procure-to-Pay (P2P) platform. This role focuses on platform operations, production support, system integrations, workflow orchestration, troubleshooting, and intelligent automation initiatives rather than traditional procurement operations.

The ideal candidate will play a key role in supporting an AI-enabled procurement technology ecosystem by ensuring platform stability, resolving operational issues, implementing integrations, and driving continuous improvements.

Key Responsibilities

Procurement Platform Operations

Manage day-to-day platform operations and production support.

Investigate workflow failures, approval bottlenecks, and transaction issues.

Perform root cause analysis and resolve production incidents.

Support platform enhancements, upgrades, configurations, and feature releases.

Ensure platform reliability, performance, and operational excellence.

Integration & Automation

Design, configure, support, and troubleshoot integrations between procurement platforms and enterprise applications.

Build and maintain API-based integrations.

Support integrations with ERP systems, CLM platforms, cloud applications, AWS services, MuleSoft, GenAI platforms, and third-party SaaS applications.

Support workflow orchestration and automation initiatives.

Troubleshooting & Support

Analyze and resolve issues across procurement workflows, approvals, transactions, and integrations.

Investigate end-to-end process failures across interconnected enterprise systems.

Collaborate with business and technical teams to drive timely issue resolution.

Data & Analytics

Support operational reporting, data extraction, and platform analytics.

Assist in monitoring platform performance and identifying improvement opportunities.

AI & Intelligent Automation

Support AI-enabled workflows, GenAI integrations, and intelligent automation initiatives.

Contribute to the continuous evolution of AI-driven procurement operations.

Must Have

4–8 years of experience supporting enterprise SaaS applications or procurement technology platforms.

Strong understanding of Procure-to-Pay (P2P) processes and procurement technology ecosystems.

Experience supporting modern SaaS platforms such as procurement, finance, HR, expense management, or similar enterprise applications.

Hands-on experience with REST APIs and enterprise system integrations.

Experience working with integration platforms such as MuleSoft or similar middleware solutions.

Exposure to cloud platforms such as AWS.

Strong troubleshooting, production support, and root cause analysis skills.

Experience investigating workflow failures, approval issues, and transaction processing problems.

Strong analytical and problem-solving abilities.

Excellent communication and stakeholder management skills.

Ability to work independently in a fast-paced, evolving environment.

Good to Have

Experience with procurement platforms such as Coupa or similar P2P solutions.

Experience integrating ERP systems and Contract Lifecycle Management (CLM) platforms.

Knowledge of enterprise data platforms such as Snowflake.

Exposure to AI, GenAI, intelligent automation, or agentic AI technologies.

Experience with workflow orchestration and process automation.

Familiarity with financial systems and enterprise procurement ecosystems.

Experience supporting cloud-native applications and AI-enabled platforms.

Key Competencies

Skills

procurement,erp systems,contract lifecycle management,vendor management,

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact - touching billions of lives in the process.