Restaurant Supervisor

We are seeking a motivated and experienced Restaurant Supervisor to oversee the daily front-of-house operations of our authentic Italian restaurant. The successful candidate will supervise service staff, ensure excellent customer service, maintain operational standards, and support the Restaurant Manager in delivering a high-quality dining experience.

Key Responsibilities

Supervise the daily operations of the restaurant floor and ensure smooth service during operating hours.

Lead and motivate service staff to deliver excellent customer service.

Assign daily duties and monitor staff performance.

Ensure guests are welcomed professionally and that customer concerns are resolved promptly.

Coordinate with the kitchen team to ensure timely preparation and service of food and beverages.

Monitor table turnover, reservations, and seating arrangements to maximise operational efficiency.

Conduct pre-service briefings and communicate daily promotions, menu changes, and operational updates.

Train new employees on service standards, restaurant procedures, and company policies.

Ensure compliance with food safety, hygiene, sanitation, and workplace safety regulations.

Assist in inventory control, stock replenishment, and ordering of restaurant supplies.

Handle opening and closing procedures, including cash handling and reconciliation where required.

Support the Restaurant Manager in achieving sales targets and maintaining service quality.

Requirements

Diploma, NITEC, Higher NITEC, or equivalent qualification in Hospitality or a related field is preferred.

Minimum 2–3 years of experience in restaurant or hospitality operations, including supervisory responsibilities.

Strong leadership and customer service skills.

Good communication and interpersonal abilities.

Ability to work efficiently in a fast-paced environment.

Good problem-solving and conflict-resolution skills.