Customer Support - Internship (Milan)

Description

We are looking for a motivated and empathetic Customer Support Intern to join our team. This internship is a great opportunity to gain hands-on experience in Customer Success, learn how to manage support tools, and contribute to delivering an exceptional customer experience.

Location: San Donato Milanese

Duration: 6 months

Department: Customer Success

Reports to: Customer Success Manager

Role expectations

Respond to customer inquiries via email, chat, and/or phone in a timely and professional manner

Assist in troubleshooting product or service issues and escalate complex cases to senior team members

Document customer interactions and feedback using our CRM system

Help maintain and update the knowledge base and FAQs

Collaborate with other departments (e.g., Clinical, Sales) to resolve customer concerns

Participate in team meetings and training sessions to improve support skills

What we're looking for

Currently pursuing a degree in Business, Communication, Marketing, or a related field

Excellent verbal and written communication skills in English

Strong problem-solving abilities and attention to detail

Empathy, patience, and a customer-first mindset

Familiarity with customer support tools (e.g., Sales force) is a plus

Ability to work independently and as part of a team

What We Offer:

A supportive and collaborative work environment

Real-world experience in customer service and operations

Mentorship and training from experienced professionals

Meal vouchers – 10€ per worked day

Monthly gross allowance of 700 euros

About Align Technology

Your growth and well-being:

At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:

Health and well-being programs to keep you thriving in both body and mind.

Employee-exclusive discounts on Invisalign products.

Learning opportunities through online learning resources and support for your individual development plans.

Inclusive, global workplace that fosters collaboration, recognition and belonging.

Country and/or role specific details will be shared with you by your recruiter during the interview process.

Discover Align:

We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.

Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another - ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.

We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.

As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.

Eager to learn how we embrace our global differences and nurture employee well-being?

Explore Align's culture here!

Want to discover more about exocad and Cubicure? Click on their names for additional information.

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