Principal Systems Administrator, Health Systems - Epic Beaker CP

The Principal Beaker CP role is a senior technical leadership position responsible for driving the end-to-end design, build, integration, and overall success of the Epic Beaker Clinical Pathology (CP) implementation within KPHC. This individual serves as the primary technical authority bridging Beaker CP across related third-party systems and other KPHC modules, ensuring seamless workflow integration across clinical and operational systems. They partner closely with the Principal Product Manager for the program to define and deliver cohesive, enterprise-aligned solutions. The role also plays a critical part in establishing internal support capabilities alongside external consultants, while mitigating program risk tied to KPWA (initial focus, expanding to KP Enterprise) Beaker CP delivery and broader instance consolidation efforts.

Job Summary:

In addition to the responsibilities listed below, this position is responsible for serving as a lead expert in configuring complex system builds, testing, validation, and ongoing production support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will provide consultation on the in depth and precise investigation and documentation of future- state operational specifications and application functionality by leading the analysis of application capabilities, workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is also responsible for designing, developing, and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position also drives the development and documentation of internal procedures, the preparation of specifications for system enhancements, and the analysis and testing of new release functionality. 3-5

Essential Responsibilities:

Drives the execution of multiple work streams by identifying customer and operational needs; developing and updating new procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and influencing the completion of project tasks by others.

Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring, and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback.

Collaborates with technical and project team leaders to resolve complex system problems and application-specific issues, and provides consultation on the design and architecture of technology environments across the enterprise.

Escalates unresolved or critical issues, risks or problems to system engineers and management.

Plans and performs complex system configuration by performing proactive and predictive analysis of environment configurations, and resolving system and network integration issues.

Plans the maintenance, modification, and documentation of applications; recommending system or integration changes based on the cost/benefit of available solutions.

Creates complex documentation of new and existing system configuration and procedural information, and supports others in ensuring system configurations documentation is complete and accurate.

Leads hardware and software changes for multiple IT production environments by performing impact analyses of system changes.

Recommends and executes complex performance tuning and optimization activities.

Evaluates existing technical resources to determine coverage of the necessary skills and knowledge required to meet ongoing business demands.

Knowledge, Skills and Abilities: (Core)

Ambiguity/Uncertainty Management

Attention to Detail

Business Knowledge

Communication

Critical Thinking

Cross-Group Collaboration

Decision Making

Dependability

Diversity, Equity, and Inclusion Support

Drives Results

Facilitation Skills

Health Care Industry

Influencing Others

Integrity

Learning Agility

Organizational Savvy

Problem Solving

Short- and Long-term Learning & Recall

Teamwork

Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

Application Delivery Process

Application Maintenance

Application Testing

Acts with Compassion

Analytical Skills

Client Focus

Crisis Incident Management

Demonstrating Personal Flexibility

Key Performance Indicators

Managing Diverse Relationships

Mentoring and Coaching

Organizational Skills

Minimum Qualifications:

Minimum five (5) years experience working with EPIC or comparable health system software OR Minimum five (5) years scripting or programming experience.

Preferred Qualifications:

Five (5) years experience in EPIC administration and configuration.

Five (5) years experience in the administration and custom configuration of large of-the-shelf applications or software packages.

PrimaryLocation : California,Pleasanton,Pleasanton Tech Cntr Building A

HoursPerWeek : 40

Shift : Day

Workdays : Mon, Tue, Wed, Thu, Fri

WorkingHoursStart : 08:00 AM

WorkingHoursEnd : 05:00 PM

Job Schedule : Full-time

Job Type : Standard

Employee Status : Regular

Employee Group/Union Affiliation : NUE-IT-01|NUE|Non Union Employee

Job Level : Individual Contributor

Job Category : Information Technology

Department : KPIT ADMIN - HC AMB SCAL GA SUPP - 9601

Travel : Yes, 10 % of the Time