IT Manager

Jewellery Quarter Bullion – IT Manager

Location: Birmingham, Office-based

Contract: Full time, permanent contract (37.5 hours per week)

Salary: up to £60,000 depending on experience

Package & Benefits

Bonus: up to 30%

25 days holiday plus 8 bank holidays (with option to buy extra 5 days)

Onsite Gym

Health and wellbeing programme

Employee and store discount

Office-based at our Birmingham Head Office; visa sponsorship is not available

About Jewellery Quarter Bullion

We’re passionate about gold and silver investment, making it simple for customers across the UK and Europe to buy, sell, and store bullion securely. As the UK’s leading online bullion dealer with £300m+ turnover, our brands (BullionByPost.co.uk, Gold.co.uk, and others) are trusted by thousands of investors.

You’ll join a fast-paced, specialist business where vigilance, trust and operational excellence underpin everything we do.

Role Overview

We’re hiring an IT Manager to take ownership of the stability, security and performance of the company’s core IT systems and infrastructure.

Reporting to the Technology Director, this role will lead the management and continuous improvement of our office IT environment across on-prem servers, networks, office infrastructure and end-user systems. The role also has direct line management responsibility for an IT Support Specialist, focusing on workflow oversight and personal development.

This is a hands-on leadership role within a high-value, security-conscious environment, where reliability, system integrity and strong operational controls are critical.

Key Responsibilities

Own and manage the company’s IT infrastructure including servers, networks, office infrastructure and end user systems

Lead the day-to-day operation, performance and availability of all core systems and services

Manage and develop the IT Support Specialist

Manage and maintain local office infrastructure, including routers, switches, office Wi-Fi, CCTV and VoIP systems

Maintain and improve monitoring, backup, disaster recovery and business continuity processes

Oversee the hardware lifecycle for all end users, including laptop procurement, MDM provisioning, and secure on/offboarding

Work closely with Technology, Finance and Operations teams to support business-critical systems

Manage infrastructure upgrades, system improvements and technology projects

Create and maintain documentation for systems architecture, processes and infrastructure controls

Oversee patching, updates and system maintenance across infrastructure platforms

Manage relationships with external IT suppliers, hosting providers and technology partners

Support the business in maintaining compliance with relevant security standards and best practices

Identify risks, vulnerabilities and operational improvements across infrastructure and security controls

Skills & Experience

Strong experience managing IT infrastructure in a complex environment

Experience managing Windows environments, using tools like Intune

Experience with Microsoft 365 using Entra ID

Hands-on experience configuring and maintaining VoIP/telephony systems

Experience with corporate Wi-Fi and local network management

Strong understanding of networking fundamentals (firewalls, VPNs, DNS, routing, etc.)

Experience implementing role-based security controls

Experience managing backup, disaster recovery and system monitoring solutions

Strong troubleshooting and problem-solving skills across systems and infrastructure

Ability to document systems and maintain clear operational processes

High levels of integrity, accountability and attention to detail

Experience working in e-commerce or high-value transactional environments

Cybersecurity or infrastructure certifications (e.g. Microsoft, Cisco, CompTIA, CISSP) (desirable)

Experience supporting Cyber Essentials, ISO 27001 or similar frameworks (desirable)

Linux server administrator experience (desirable)

Why You’ll Love It Here

A high-ownership role where infrastructure reliability and security are critical to business success

Opportunity to lead and develop a small technical infrastructure team

Exposure to a fast-growing digital business operating in a high-value environment

Real opportunity to improve systems, controls and operational resilience

A culture built on Integrity, Agility, Ambition, Clarity, and Efficiency, with high standards and accountability

About You

You’ll thrive in this role if you:

Enjoy owning and improving complex technical environments

Take pride in system stability, security and operational excellence

Are comfortable leading a small team while remaining hands-on technically

Enjoy solving problems and improving systems and processes

Understand the importance of strong access controls and infrastructure governance

Ready to Apply?

If this sounds like the right opportunity for you, we’d love to hear from you. We’ll review applications and contact shortlisted candidates to discuss next steps.

Pre-employment Checks

Please note that all successful candidates will be required to complete pre-employment screening checks, which include:

Right to work verification

Criminal record check (DBS)

Reference checks

For certain roles, credit/fraud screening may also be required

Application Deadline: 31st July 2026 (we reserve the right to close this vacancy early if the right candidate is appointed)