Team Lead – Dispute Resolution Manager

Job Description:

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

This is a fantastic opportunity for someone who enjoys coaching and developing teams, building strong stakeholder relationships, and driving positive outcomes for customers navigating the workers compensation process.

About the role

As the Team Lead – Dispute Resolution Manager, you will lead a team responsible for managing workers compensation disputes from initial review through to resolution. You’ll provide leadership, technical guidance and day-to-day support to ensure quality outcomes, compliance obligations and service standards are consistently achieved.

Key responsibilities

Lead, coach and develop a team of Dispute Resolution Managers in a fast-paced workers compensation environment

Provide day-to-day operational support, guidance and escalation management

Oversee the management of disputes across the workers compensation portfolio

Monitor team performance, workload and service delivery against agreed targets and quality standards

Build strong relationships with internal stakeholders, employers, injured workers, legal representatives and external partners

Support team capability through coaching, feedback and performance development

Identify process improvement opportunities and contribute to operational efficiencies

Ensure compliance with workers compensation legislation, policy and internal governance requirements

Support reporting, workforce planning and broader team initiatives as required

About you

You’ll be a collaborative leader with strong workers compensation experience and a passion for supporting teams to deliver meaningful outcomes.

We’re looking for:

Demonstrated experience within Workers Compensation

Previous leadership or team management experience

Strong understanding of dispute management and claims processes

Ability to manage competing priorities and support escalations effectively

Excellent stakeholder engagement and communication skills

Strong coaching and people leadership capability

Ability to interpret legislation, policy and business procedures

A proactive mindset with a focus on customer outcomes and continuous improvement

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

How to apply & our commitment to you in return

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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