Service Delivery Engineer

Service Delivery Engineer 1, Service Delivery

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

What you’ll achieve

As a Service Delivery Engineer, you will support delivery operations, follow SOPs, and learn troubleshooting and documentation practices. You will contribute to accurate status reporting, ticket hygiene, and effective resolution of end-user and infrastructure-related issues. You will help ensure IT services are delivered in line with operational standards, governance requirements, and customer expectations, while working closely with internal teams and service desk processes.

Join us to do the best work of your career and make a profound social impact as a Service Delivery Engineer on our Service Delivery team.

You will

Support delivery operations and follow SOPs to ensure efficient and effective service execution.

Update records, documentation, and trackers; maintain strong data integrity and current operational procedures.

Prepare basic reports, status updates, and customer communications to support service delivery and issue resolution.

Collaborate with team members, IT staff, and service desk functions to coordinate tasks and meet timelines.

Respond to service desk tasks and assist with day-to-day support, maintenance, and rectification of IT equipment and network infrastructure.

Troubleshoot basic to moderately complex hardware, software, and networking issues, escalating to vendors or suppliers when appropriate.

Support installation, upgrade, setup, and configuration management activities for end-user hardware and software environments.

Engage business representatives and end users to understand needs, provide user support, and deliver basic end-user guidance or training as needed.

Ensure compliance with enterprise technical, governance, and documentation standards.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

2+ years of related experience

Accuracy in task execution and documentation

Basic troubleshooting and monitoring skills

Organizational skills and attention to detail

Willingness to learn delivery tools and methods

Working knowledge of PC hardware, peripheral equipment, and Windows-based end-user environments.

Strong communication and collaboration skills.

Ability to work with limited supervision and manage assigned support tasks effectively.

NV1 Security Cleared

Citizen or Permanent Resident of Australia

Desirable Requirements

Bachelor’s degree preferred in Engineering, Computer Science, or related field

AWS/Azure Fundamentals; ITIL Foundation or equivalent

Experience supporting LAN/WAN environments and general knowledge of data communications principles and standards.

Relevant formal IT qualifications preferred.

Who We Are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Visit our Culture Code page to learn more about how we work and lead.