Contractor – Senior Manager, Supply Chain LATAM

Why Join Us?

Be a hero for our rare disease patients

At Ultragenyx, we fundamentally believe that taking real impactful action to care for the needs of patients and our people is always the right thing to do. To achieve this goal, our vision is to lead the future of rare disease medicine. For us, this means going where other biopharma companies won't go – challenging the status quo and creating a new model that advances our field so more patients and caregivers can benefit from life-changing treatments. We do this by following the science, applying a novel rapid development approach, making innovative medicines at fair and reasonable prices, and creating a collaborative ecosystem to reach patients in ways that are most meaningful for them.

Our commitment and care for patients extends to our people, so culture is an essential cornerstone for Ultragenyx. We remain continuously focused on creating a supportive and inclusive environment of profound learning and growth – so employees can thrive in all areas of their lives, in and outside of work. Ultimately, we want to be an organization where we would be proud for our family, friends and children to work.

If you want to have a meaningful impact, do the best work of your career, and grow a lot, both professionally and personally, come join our team.

Position Summary:

ultraimpact – Make a difference for those who need it most

The Senior Manager - Supply Chain LATAM Contractor is a key role within the LATAM Supply Chain organization, responsible for end-to-end supply chain operations and strategic planning across Mexico, Central America, & Andean region. This role will own supply planning processes, optimize inventory levels, logistics, (including oversight of local 4PL), and guarantee product availability for patients in alignment with commercial forecasts and regulatory requirements.

This role is critical to ensuring uninterrupted patient access to life-changing therapies by managing supply continuity and operational excellence. The position leads cross-functional and external partnerships across distributors, 3PLs, QA, regulatory, and commercial teams, while driving strategic initiatives including product launches, network optimization, and cost-to-serve improvements. This role combines operational excellence with strategic leadership in a dynamic, multicultural environment.

Work Model:

Remote: Officially documented as working full-time from home, with travel to Ultragenyx's offices or other locations on occasion as needed.

Responsibilities:

Planning & Inventory

Develop and maintain supply plans aligned with SIOP and commercial forecasts.

Optimize stock levels and proactively manage replenishment to avoid shortages or excess, including deviation management in inbound and outbound processes within the quality management system.

Identify and mitigate supply risks to ensure continuity of treatment.

Operations & Customer Service

Oversee order-to-cash processes ensuring high service levels, including order fulfillment, shipment tracking, and issue resolution.

Manage relationships with internal and external stakeholders, including distributors, suppliers, 4PL, commercial teams, patient liaison, accounting, global distribution, QA, regulatory, and contracts.

Partner with finance and customer-facing teams to ensure accurate invoicing and account reconciliation.

Strategic Projects & Continuous Improvement

Lead and execute strategic initiatives including product launches, supply network optimization, and cost-to-serve improvement.

Demonstrated ability to influence cross-functional stakeholders without direct authority.

Collaborate with analytics teams to leverage data and digital tools for improved forecast accuracy and decision-making.

Compliance & Governance

Support change control, manage vendor onboarding, risk assessments and compliance activities within the Quality Management System.

Ensure adherence to LATAM regulatory requirements for imports/exports.

Accountable for service levels (OTIF), inventory health (DOH, write-offs), and cost performance across the cluster.

Requirements:

Bachelor's degree in Supply Chain, Logistics, Engineering, or related field; MBA or APICS certification preferred.

6+ years in pharmaceutical supply chain (planning & operations) within a multinational, matrix environment.

Strong knowledge of LATAM regulatory and healthcare systems; rare disease experience preferred.

Expertise in supply planning, inventory optimization, and import/export processes.

Experience with ERP and planning tools (Oracle, Kinaxis).

Proficiency in Microsoft Office Suite (Excel, PowerPoint, Power BI) and SharePoint.

Bilingual: English and Spanish required; Portuguese a plus.

Strong communication, negotiation, and stakeholder management skills.

#LI-CT1 #LI-Remote

Full Time employees across the globe enjoy a range of benefits, including, but not limited to:

Generous vacation time and public holidays observed by the company

Volunteer days

Long term incentive and Employee stock purchase plans or equivalent offerings

Employee wellbeing benefits

Fitness reimbursement

Tuition sponsoring

Professional development plans

Benefits vary by region and country

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Note to External Recruiters: All candidate activity and open positions are managed strictly through our Human Resources Department. Our Human Resources Department kindly requests that recruiters not contact employees/hiring managers directly in an attempt to solicit business and present candidates. Please note that failure to comply with this request will be a factor in determining a professional relationship with our organization. Submission of unsolicited resumes prior to an agreement set in place between the Human Resources Department and the recruiting agency will not create any implied obligation. Inquiries on developing a recruiting relationship with us, may be directed to: talentacquisition@ultragenyx.com.