Senior Customer Advisor, Government & Education (LATAM)

Overview

Senior Customer Advisory Consultant

Location: Colombia Work Arrangement: Remote Contract Type: Indefinite

About the Role

The Sales Customer Advisory Consultant is responsible for providing industry and market knowledge leadership to current and prospective customers. In this role, you will deliver consultative input on how Hyland's software can support customers' business objectives - acting as a trusted advisor to both the sales team and the organizations we serve.

Your Role Responsibilities - Here's What You'll Do

Serve as a consultant to the sales team and customers during engagements, broadening industry and market knowledge to drive customer need and create revenue-generating opportunities.

Elicit business requirements from customers through interviews and document analysis, ensuring alignment between customer needs and solution offerings.

Develop solution selling tools - including product briefs, demo scripts, and case studies - to support the education of employees, resellers, customers, and prospects.

Support the sales team in achieving or exceeding sales objectives by sharing best practices, competitor insights, and market trends relevant to the industry.

Collaborate with marketing to provide meaningful input on sales collateral, including brochures, white papers, presentations, and case studies.

Partner with developers and subject matter experts to establish a technical vision that addresses customer usability and performance needs, while advising on emergent features required to meet evolving requirements.

Role Essentials - Required Skills

Demonstrated industry or market knowledge and experience relevant to the assigned segment

Ability to establish rapport, build trust, and gain consensus across multiple departments and leadership levels

Strong written and verbal communication skills - able to convey ideas with clarity, ease, and impact for varied audiences

Self-motivated and capable of independently managing projects from initiation through to completion

Strong collaboration skills with proven success working across cross-functional teams and organizations

What We'd Like to See - Preferred Skills

Experience developing solution selling tools such as product briefs, demo scripts, and case studies

Proven ability to elicit and document business requirements through structured interviews and analysis

Track record of working cross-functionally with marketing and product development teams

Familiarity with competitor landscape and evolving market trends within the relevant industry

Experience building and maintaining third-party relationships to shorten sales cycles and deepen market penetration

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

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#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement