Director, Payroll Implementation

About the role

Implementation is an essential differentiator for Rippling. The ideal candidate for this role is an experienced, technical and data-driven leader with a track record of scaling and empowering high-performing teams.

As a Director, Payroll Imports, you will lead a team of 100+ Implementation Analysts and 4 managers responsible for migrating payroll and configuring products within the Rippling platform. You will be accountable for ensuring the team meets key performance targets related to customer experience, productivity, and quality.

You will report to a VP of Implementation and work closely with our Product, Engineering and CX leadership teams

What you will do

Hire, enable, and scale high-performing Implementation Analysts to consistently meet quarterly goals and targets

Monitor and manage team performance against key performance metrics

Lead and coach a high-caliber team of front-line managers

Leverage data to build and optimize payroll data migration & benefits configuration processes that drive operational efficiency and an improved customer experience

Collaborate closely with Implementation and CX leadership to improve the customer experience and internal processes

Work with Product and Engineering to improve automation and tooling

Work with enablement to continually improve training & documentation

What you will need

10+ years of professional experience leading operations, customer success or customer support team within a fast-paced environment, startup, or SaaS organization

Experience directly hiring and managing a distributed team

Experience with payroll, working knowledge of payroll & tax concepts ( Nice to have)

Proven track record of success in scaling teams to achieve key performance metrics

Excellent analytical thinker who is adept at leveraging data to make informed decisions

Lead by example with a learning mindset, people-first attitude, and strong sense of responsibility for your domain

Self-motivated, detail-attentive, action-driven with the ability to take initiative, execute, and follow-through

Proven leadership skills, demonstrated ability to recruit & retain top talent

Highly effective communicator with good people instincts

Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly

About the team

We are building a world-class implementation team - committed to helping customers realize the full potential of Rippling - while also adapting to a growing customer base and product ecosystem. Our Implementation organization is roughly 100+ members strong, while our Customer Experience organization stretches over 330+ employees! We often collaborate closely with our R&D partners to continuously improve our products and services and to ensure our clients receive a stellar end-to-end Rippling experience

Additional Information

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

Note:

Teams serving U.S. clients will follow PST working hours.

Teams supporting global clients will align with APAC, EMEA, or NAMER time zones, depending on the region they serve. This is a hybrid role, you are expected to work from our Bangalore office 3 days a week.