FTC- Associate

About the Opportunity

Job Type: Fixed Term Contractor

Contract duration : 5 months.

Application Deadline: 26 July 2026

Job Description

Title FTC Associate

Department Fund Dealing Capability

Location Gurugram

Reports To Team Lead/Assistant Manager

Level 1

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger.

About your team

We have reorganized the core delivery teams into five different capability teams, namely- Fund Dealing & Brokerage, Transfers & Retirement, Client Account Management, Payments & Distribution and Reconciliations & Product Management. Capability teams have the skill sets persistently available to set and manage strategic direction, run and maintain the capability and to support a projected regulatory and mandatory change agenda.

The mission of the 'Fund Dealing' team is to execute all types of trades for the retail and WI products while maintaining compliance with rigorous SLA’s. This team is committed to delivering an exceptional customer experience by focusing on operational smoothness, reducing errors, and providing timely results, all aimed at fostering trust and satisfaction among clients. The team utilizes lean and six sigma methodologies and works closely with the product owner to drive overall process improvements, ensuring efficient and exceptional service delivery throughout the dealing journey.

About your role

The role involves ensuring instructions are dealt accurately and in timely manner. The specific set of duties will depend on which department an individual joins. The individual is required to liaise with various teams across locations to ensure priority work is completed on time and any potential issues are escalated in a timely manner to the Team Leader. Along with managing the daily work, the individual would also be required to pick up additional tasks and responsibilities efficiently including projects and small scale enhancements. The individual should demonstrate a high level of commitment to customer service improvement and also showcase Fidelity values.

We are looking for highly energetic individuals who are inquisitive with a creative bent of mind and who can challenge the status quo and identify new ways of working. In turn, we would provide an environment that allows them to lead this change with sponsorship from senior management.

About you

Additional Responsibilities

Process customer instruction with in defined timeframe and quality parameter

Escalate any potential issue in a timely manner and keep supervisor abreast of the situation

Liaise with internal departments and external stakeholders to ensure priority work gets completed in time.

Maintain confidentiality in handling client sensitive information

Support additional activities within the team, e.g., preparation of team reports, etc.

Apply Innovation in all spheres of work.eg; Identify process improvement opportunities to develop effective business solution

To gain regulatory knowledge and ensure knowledge is regularly updated and maintained across the team

To understand the business problem – translate to optimum solutions and develop using configurable tools

To understand business process and map the same using process modelling tools and concepts

Monitoring and Support of implemented changes in production environment

Support department projects and liaise with technical teams for optimum solutions

Enhance team’s knowledge on product and services and hold workshops on the concluded projects

Train and guide new joiners and help them meet the BAU criterion

Experience, Skills and Qualifications Required

Excellent communication / presentation skill both written and verbal

Strong analytical skills with attention to detail coupled with excellent English communication skills

Excellent knowledge of Fidelity’s product and services

Good computer skills with excellent knowledge of MS Word, Excel and Power Point

The ability to understand complex issues, gather and analyse data into trends / results, structure problems and design solutions (essential for technical roles)

Ability to remain highly motivated and focused towards the key performance measurements

Adaptable to changing business needs – a team player with a flexible approach and the ability to multi-task

Knowledge of Global financial markets (especially UK) and financial instruments, with focus on mutual funds will be an advantage

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.