Assistant M&E Operations Manager

Be Yourself – Be a Bold Team Player – Be Leonardo

Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!

Main Tasks

Offer exceptional guest care at all times

Provide support to and supervise the team for an effective and efficient shift

Support the M&E Operations Manager in leading a service programme that ensures the guest experience is truly engaging

Communicate guest feedback to the team and continuously strive to improve guest service standards and satisfaction by fostering positive guest experiences

Ensure everyone in the department is operating in a safe and orderly manner, with particular adherence to Manual Handling

Implement SOPs to ensure consistent and high-quality service delivery, while also conducting regular training sessions to familiarise team members with the hotel’s service standards and products

Support the M&E Operations Manager ensuring all revenues are posted accurately and in a timely manner

Help to enhance team engagement by implementing HR policies, procedures and compliance

Collaborate with other departments to ensure seamless coordination

Provide support for recruitment by sourcing, interviewing and selecting qualified candidates, ensuring a warm welcome for all new starters

Support the M&E Operations Manager with inventory management and ongoing maintenance of operating equipment and other assets

Utilise all relevant systems correctly to complete tasks in a timely manner

Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations

Complete any other reasonable request made by a member of the management team

Person Specification

Genuine passion for delivering memorable moments to guests and leading the team on shift

Excellent leadership skills with a friendly, hands-on approach and lead-by-example work style

Confident working within brand guidelines to deliver consistent results

Willing to find creative solutions, and offer advice and recommendations

Continually strive to attain new skills, ensuring best practice and service delivery

Positive approach to handling multiple challenging priorities and assignments

Measurable Performance Indicators

Demonstrating the Company vision, mission and values when interacting with colleagues and guests

Fulfilment of the job skills checklist

Achieving agreed KPIs

Customer satisfaction scores e.g. Booking.com

Regular review meetings with line manager

Ongoing Learning

GROWonline BELONG induction and development courses

Academy Technical skills training

Mental Health First Aider training

Fire Marshal training

Manual Handling Trainer

‘Come Join Us’ Guest Care training

Opportunity to apply for internal development programmes, such as:

o ‘Insights’ Development programme

o The People Programme

o Level 3 Apprenticeships in Team Leading

NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.

Some of the perks our Assistant M&E Operations Manager could enjoy include:

Special rates on Leonardo Hotel rooms across the UK & Europe

Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops

Talent referral scheme

Thank You Week: from ice cream trucks to yoga classes and lots in between!

Wellbeing Calendar

Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual - regardless of background, identity, or lived experience - is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Assistant M&E Operations Manager?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!