Crew Lead/ Project Lead - Data Center Service

Job Description:

Job Summary:

The Crew Lead - Data Center Services will support both the Physical and Virtual Infrastructure of the organization and its facilities. The Crew Lead - Data Center Services will drive data center best practice and relative industry standards into working processes and procedures as/where applicable. The Crew Lead – DCS will act as the on-site coordinator and crew supervisor.

Job Duties and Responsibilities:

1. Directly support and coordinate all scheduled data center MACs based on set DCIT calendar event scheduling

2. Implements cable work order (CWO) MACs, testing and certification, and can assist with crafting LV project BOM and scope documents

3. Asset auditing and daily error logs

4. Provide equipment installation MACs, including device labeling, power connectivity and LV cable connectivity and proper cable dressing

5. Provide smart-hands assistance as required

6. Maintain a safe and secure operating environment within the GPN data center, and report any violations to DCIT immediately as necessary

7. Concise, detailed documentation and record keeping relative to asset installation layout, cable plant patch matrix, cable labelling standards, etc.

8. Maintain the secure hard drive disk (HDD) bin and log, and ensure compliance with respect to retention practices and notification to DCIT as/when required

9. Ticketing and service calls

10. Strong skills and familiarity with basic computer productivity tools such as MS Office (Word, Excel, etc.), testing tools/applications, and data center infrastructure (DCIM) related tools

11. Coordinate equipment/material receiving, shipping and RMA processing support as/when required

12. Provide general cleaning on raised floor, cabinet/rack exterior surfaces, work benches and other areas as needed on a weekly basis

13. Troubleshooting layer-1 suspected cable plant issues

14. Networking, storage, general power distribution

15. Responsible for the development, documentation and monitoring of performance measures and processes required for audit and operational compliance related to datacenter best practices and industry standards; Responsible for ISO 27001 / 9001 and TIA/EIA-942 certifications.

16. Support standard and emergency operating procedures for data center.

17. Ensure maintenance schedules within the Data Center align with best industry standards and are followed and reviewed annually.

18. Provide status reporting regarding Data Center service availability, performance, capacity utilization as required.

19. Daily error log reporting and physical DC inspections for general health, power, cooling, hazards, etc.

20. Coordinates equipment installation and delivery schedules in accordance with set project plans

21. Directly participate and provide key input for all data center expansion, migration and decommissioning plan

Tools:

Basic Hand Tools: screwdriver (regular and Phillips), drywall saw, torpedo level, tape measure, snips (with belt sheath), pliers (needle nose and channel locks), hammer, cable stripper, flashlight and gloves.

Trade Tools: punch tool with 110 block and 66 block blade, 6/8 position combo crimp tool, Krone/3M/BIX, butt set, volt-ohmmeter, 4-pair continuity tester and 5-gang punch tool.

Job Summary:

The Crew Lead - Data Center Services will support both the Physical and Virtual Infrastructure of the organization and its facilities. The Crew Lead - Data Center Services will drive data center best practice and relative industry standards into working processes and procedures as/where applicable. The Crew Lead – DCS will act as the on-site coordinator and crew supervisor.

Job Duties and Responsibilities:

1. Directly support and coordinate all scheduled data center MACs based on set DCIT calendar event scheduling

2. Implements cable work order (CWO) MACs, testing and certification, and can assist with crafting LV project BOM and scope documents

3. Asset auditing and daily error logs

4. Provide equipment installation MACs, including device labeling, power connectivity and LV cable connectivity and proper cable dressing

5. Provide smart-hands assistance as required

6. Maintain a safe and secure operating environment within the GPN data center, and report any violations to DCIT immediately as necessary

7. Concise, detailed documentation and record keeping relative to asset installation layout, cable plant patch matrix, cable labelling standards, etc.

8. Maintain the secure hard drive disk (HDD) bin and log, and ensure compliance with respect to retention practices and notification to DCIT as/when required

9. Ticketing and service calls

10. Strong skills and familiarity with basic computer productivity tools such as MS Office (Word, Excel, etc.), testing tools/applications, and data center infrastructure (DCIM) related tools

11. Coordinate equipment/material receiving, shipping and RMA processing support as/when required

12. Provide general cleaning on raised floor, cabinet/rack exterior surfaces, work benches and other areas as needed on a weekly basis

13. Troubleshooting layer-1 suspected cable plant issues

14. Networking, storage, general power distribution

15. Responsible for the development, documentation and monitoring of performance measures and processes required for audit and operational compliance related to datacenter best practices and industry standards; Responsible for ISO 27001 / 9001 and TIA/EIA-942 certifications.

16. Support standard and emergency operating procedures for data center.

17. Ensure maintenance schedules within the Data Center align with best industry standards and are followed and reviewed annually.

18. Provide status reporting regarding Data Center service availability, performance, capacity utilization as required.

19. Daily error log reporting and physical DC inspections for general health, power, cooling, hazards, etc.

20. Coordinates equipment installation and delivery schedules in accordance with set project plans

21. Directly participate and provide key input for all data center expansion, migration and decommissioning plan

Tools:

Basic Hand Tools: screwdriver (regular and Phillips), drywall saw, torpedo level, tape measure, snips (with belt sheath), pliers (needle nose and channel locks), hammer, cable stripper, flashlight and gloves.

Trade Tools: punch tool with 110 block and 66 block blade, 6/8 position combo crimp tool, Krone/3M/BIX, butt set, volt-ohmmeter, 4-pair continuity tester and 5-gang punch tool.

Qualifications:

Physical and Mental Requirements:

Must be self-motivated, positive in approach, professional and help create, develop and implement project process improvement(s).

Must promote the Company culture and mission to all employees, vendors, clients and business partners.

3-5 years working in data centers relative to the datacom/telecom industry, operations and administration or related technical field

General knowledge of telecom/IP equipment and software configurations

Basic understanding of AC/DC power principles

Strong aptitude for independent working environment and high productivity rate

Must be able to act as the Company liaison for interface with customer representative(s).

Must possess proven problem solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s).

Must be able to work at heights, off of a ladder and in confined spaces, lift up to 50 pounds and move up to 75 pounds.

Must be able to see and distinguish different colors, read small print and hear and recognize audible signals such as dial tones.

Excellent communication and customer relationship skills

Regular attendance is mandatory

Education, Certification, License, and Skill Requirements:

Must possess at least a High School diploma or GED equivalency

Must possess a minimum of three (3) years of experience in telecommunications or related technical field.

Any network, storage or server certifications are a plus

Must be able to terminate fiber.

Must possess a minimum of six (6) months supervisory and/or managerial experience.

Must possess and be able to effectively use the tools listed above.

Minimum Education: High School Overview:

PLEASE NO AGENCY CALLS.

NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid.

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