Field Service Actions Time and Data Mgmt. Analyst

Overview

At Ford, you’ll work on ideas that matter, alongside passionate people who want to make a global impact. Together, we’re shaping the next era of transportation - grounded in purpose, driven by progress. Make your move.

Job Type: Full time

Work Type: Hybrid

Ford’s Electric Vehicles, Digital and Design (EVDD) team is charged with delivering the company’s vision of a fully electric transportation future. EVDD is customer-obsessed, entrepreneurial, and data-driven and is dedicated to delivering industry-leading customer experience for electric vehicle buyers and owners. You’ll join an agile team of doers pioneering our EV future by working collaboratively, staying focused on only what matters, and delivering excellence day in and day out. Join us to make positive change by helping build a better world where every person is free to move and pursue their dreams.

The EE&S Team has begun to its coverage of the FSA Implementation workstreams.With the ability to OTA SW to more Vehicles, EE&S has the opportunity to save the Ford Motor corporation millions annually.With this increased opportunity we are more focused than ever to streamline our FSA SW delivery capabilities. In this role you'll play a key role in helping to deliver a step-function change in our SW deployment timing. The team is in need of a self-motivated "go-getter" who is ready to hit the ground running. This individual will work directly with the PD engineering and FCSD teams to understand and deliver service timing for critical SW.

What you'll do...

Apply engineering principles and analytical techniques to drive continuous improvement in FSA SW deployment process.

Play an integral part in the FSA SW deployment process by establishing and monitoring timing target levels at each of the milestone phases to validate sw readiness.

Manage and direct FSAPM Jira activities to ensure robust service timing plans as well and minimize Jira hygiene errors/concerns.

Function as the leader and subject matter expert for EE&S Global FSAs. Coordinate activities and drive improvements to achieve KPIs.

Remove Barriers: Lead best practices, and the development of solutions for throughput constraints.

Work cross-functionally with DnR's, Plant Vehicle Teams, Ford Customer Service Division, OTA Operations, and Suppliers.

Develop relevant KPIs and data visualizations to enable a clear, real-time understanding of actual vs. expected SW quality and process performance.

You'll have...

Bachelor degree in Computer Science, Engineering, or a related field

5+ years of product management expertise with a solid foundation in agile software development

Experience with Jira and KANBAN dashboard development

Experience relevant to product management and / or software engineering

Expertise in leading cross-functional teams and managing stakeholder expectations

Basic understanding of Field Service Actions process

Excellent oral and written communication skills

Ability to manage complex integrations and dependencies across various products, product lines, and product groups

Proven leadership skills in people management, team building, and coaching, with the ability to motivate and inspire teams to identify innovative solutions

Even better, you may have...

Master's degree in Computer Science, Engineering, or a related field

Experience with Software Engineering tools and practices such as Jira

Familiarity with emerging technologies such as Large Language Models

Experience in the automotive industry or related technology fields

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, vision and prescription drug coverage

Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

Vehicle discount program for employees and family members and management leases

Tuition assistance

Established and active employee resource groups

Paid time off for individual and team community service

A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

Paid time off and the option to purchase additional vacation time.

This position is a range of salary grades 7-8 and ranges from $86,600-$166,200.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.

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