Solution Specialist : SharePoint

Job description

Location: Santos or São Paulo, Brazil (hybrid: 4 days/week on-site)

Fluent English required; this role operates in a global environment with daily English-language collaboration.

We are currently looking for a Solution Specialist to own the SharePoint and unified communications ecosystem end-to-end : from Level 2/3 technical escalation to lifecycle governance and continuous improvement.

This is a hands-on role for someone who wants technical ownership, not just ticket triage.

What You'll Do

Act as the primary point of Level 2 support and technical escalation for incidents, requests, problems, and changes across the SharePoint and unified communications environment

Own SharePoint lifecycle management: archive inactive sites, drive version cleanup with site owners, monitor site growth, and enforce governance (ownership, labeling, data standards)

Design and maintain support, architecture, and solution documentation across Level 1 and Level 2

Run capacity planning and performance analysis to identify efficiency gains before they become incidents

Put monitoring in place to keep the unified communications environment stable, available, and performing

Assess environments proactively and implement remediation to strengthen stability, security, and scalability

Track daily, weekly, monthly, and quarterly solution KPIs, and hold the support structure accountable alongside Service Delivery Managers

Sit in weekly/monthly run and project meetings with service partners and regional peers to align on operations and roadmap

Manage changes and enhancement requests tied to global solution services

Partner with infrastructure teams and service providers to hand off knowledge for day-2 support on newly deployed technologies

Interface with the Service Desk and L1/L2 teams as the technical escalation point until resolution

Spot recurring manual work and push automation to eliminate it

What You Bring

3+ years planning, designing, deploying, and troubleshooting collaboration/intranet solutions

3+ years managing SharePoint and MS Teams in production

3+ years building Power Automate flows and PowerShell scripts

Working knowledge of Power Apps

Fluent English, written and spoken (non-negotiable)

University degree in Computer Science or related field, or equivalent hands-on experience

ITIL Foundations and basic project management fluency

Comfortable working across time zones in a global organziation

Nice to have:

Exposure to commodities trading, logistics, or finance

Microsoft 365: Teams Administrator certification

Application development/coding background

Familiarity with intranet solution design

Why choose us

An international community bringing together more than 110 different nationalities

An environment where trust is central: 70% of our leaders started their careers at the entry level

A strong training system with our internal Academy and more than 250 modules available

A dynamic work environment that frequently comes together for internal events (afterworks, team buildings, etc.)

Amaris Consulting promotes equal opportunities. We are committed to bringing together people from diverse backgrounds and creating an inclusive work environment. In this regard, we welcome applications from all qualified individuals, regardless of sex, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

Who are we?

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:

Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.

We look forward to meeting you!