Default Risk Account Manager

Default Risk Account Manager

Field-Based (Ideally to be based in Birmingham and to cover the Midlands and the whole of Wales}

37.5 hours per week (Monday – Friday 09:00 – 17:00)

£35,000 - £40,000 plus company car

Accelerate your career with a company that leads the way!

NextGear Capital UK & Ireland, part of Cox Automotive, is the UK’s leading provider of Stocking Plans for independent and franchised dealers. Since 2014, we’ve supported over 2,000 dealers, partnering with two-thirds of UK auctions and a wide network of wholesale sources.

We help dealers buy, manage, and sell vehicles more effectively with flexible, cost-efficient Stocking Plans tailored to their needs.

Why Join Us & What’s In It For You?

As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enjoy:

Option to buy additional holiday days

Your birthday off every year - paid

One annual Well-Being Day for you to relax and recharge

One paid Charity Day to give back and support a cause that matters to you

Opportunities for career progression across the Cox Automotive network

Competitive pension scheme

About The Role

Reporting to the Senior Risk Support Manager, this is a field-based role offering the flexibility of mainly remote working with occasional visits to our Chester Head office. As a Default Risk Account Manager, you’ll have the exciting opportunity to cover the Midlands and North and South Wales regions) You’ll need to be comfortable with travel, with occasional overnight stays and you’ll play a key role supporting our dealer network across this diverse and dynamic area.

Your time will be spent:

40% Negotiating with and collecting from customers

40% Coaching, training and supporting dealers

20% Reporting and administration

This is a varied role where you’ll combine negotiation skills, relationship-building, and risk management expertise to support our dealer network.

What You’ll Be Doing

As a Default Account Manager, you’ll play a key role in protecting NextGear Capital’s investment whilst supporting our dealer network. You’ll assess dealer “health” by analysing risk indicators, stock positions and account performance, before collaborating with head office to decide the best course of action.

Your responsibilities will include:

Risk assessment & decision-making – Evaluate accounts, determine whether to support, recover, or exit relationships and report findings for collaborative decisions.

Account recovery & resolution – Execute tailored action plans, from collections tactics to recovery strategies, ensuring the effective disposition of floored inventory where needed.

Dealer coaching & rehabilitation – Re-educate and guide dealers back to compliance, focusing on sales administration and best practice to strengthen their performance.

Collaboration – Work closely with office-based Risk teams and local field colleagues to deliver training, support and account management strategies.

This role combines analytical thinking, negotiation and relationship management. From spotting early warning signs to driving resolution, you’ll make a real impact on both dealer performance and our business success.

What We’re Looking For

We’re looking for a confident, driven professional who can combine risk management with relationship-building. To succeed in this role, you’ll bring:

Proven skills in negotiation, collections and resolving account issues.

Experience conducting direct dealer collections on an assigned portfolio (field-based recovery experience is a plus).

The ability to work remotely whilst maintaining open, proactive communication with office-based colleagues.

Excellent organisational skills, with the ability to prioritise, plan dealer visits, and escalate issues when needed.

Willingness and flexibility to travel across the Midlands and North and South Wales including overnight stays, early starts/late finishes when required.

IT proficiency, especially in Microsoft Excel and Word.

Confident communication skills - both verbal and written, with the ability to engage at all levels.

A professional, enthusiastic approach with strong attention to detail.

A collaborative mindset - a team player who is equally capable of working independently.

Knowledge of the automotive industry would be advantageous, although not essential.

We’re Committed to Inclusion

Ready To Join Our Team & Make A Difference?

STRICTLY NO AGENCIES PLEASE

We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.

Cox Automotive is the world’s largest automotive service organisation. We

provide dependable solutions that improve performance and profitability

throughout the vehicle lifecycle to manufacturers, fleets, and retailers.

Our businesses are organised around our customers’ core needs across vehicle

solutions, mobility, remarketing, funding, and retail.