Operational Resilience and Readiness Manager

Job Description:

We are looking for an Operational Resilience and Readiness Manager M/F to join the Operations Departement of AXA Partners (3 days of work per week at the Redhill office).

This role will be responsible for developing, maintaining, and testing our operational resilience framework, ensuring business continuity and readiness across all functions, and managing physical security measures to safeguard our personnel, assets, and information. This role is critical to ensuring our firm remains operationally resilient, compliant with FCA expectations and appropriately prepared for any operational disruptions.

What you'll be doing:

Operational Resilience

Develop, implement, and continually improve the firm’s Operational Resilience framework in line with FCA regulations and industry best practices.

Oversee the design, maintenance, and testing of business continuity and disaster recovery plans to ensure rapid recovery from disruptions

Maintain up-to-date knowledge of FCA regulatory requirements related to operational resilience and security

Prepare and present reports to senior management and regulators on resilience, security incidents, and improvement initiatives.

Foster a culture of resilience and security awareness across the organization through training and ongoing communication.

Chair Operational resilience working group meetings

Complete the annual Operational Resilience Assessment

Keep updated with system changes to understand any impact to Operational resilience planning

Arrange and coordinate technical recovery exercise at least annually

Business Continuity/ Readiness

Conduct risk assessments and impact analyses to identify critical functions, dependencies, and potential vulnerabilities.

Coordinate and lead regular business continuity exercises, ensuring staff are trained and prepared.

Physical Security

Manage physical security protocols, including access controls, CCTV, security personnel, and emergency response procedures.

Liaise with external security providers, emergency services, and regulatory bodies to ensure compliance and effective incident response.

Monitor emerging threats and vulnerabilities, recommending enhancements to security and resilience measures.

Governance

Ensure all resilience and security practices comply with relevant legislation, FCA rules, and internal policies.

Provide and regularly review all documentation relating to business continuity, Crisis management and Physical security management

Maintain full governance and documentation for relevant processes

Represent the business at internal and external audits for operational resilience and physical security topics

Respond to tender RFI regarding our operational resilience, physical security and third party outsourcing arrangements.

Knowledge

Ensure knowledge is kept up to date including attending group led training sessions

Run annual awareness programme & lead on staff training on BCP Operational Resilience and Physical security

External Providers

Ensure all outsourcing activity is in full adherence to AXA standards.

Ensure appropriate audit and control activity is applied working with appropriate stakeholders in the business according to the outsourcing activity.

What you'll bring:

Subject matter expertise and experience in resilience disciplines including business continuity, and operational resilience specifically within in an FCA regulated environment.

Demonstrates a solid understanding of operational resilience and business continuity principles with aptitude and experience of communicating this to educate and engage staff across the business.

Able to translate complex regulatory language to build firm wide understanding to enable the delivery of practical, actionable controls and processes across the business.

Exceptional communication skills with demonstrable experience of formal report writing and the creation of process documentation.

Strong leadership, influencing, and stakeholder management skills, with the ability to adapt to changing requirements

Excellent analytical, problem-solving, and decision-making abilities.

Business acumen: Familiar with P&C Insurance desirable

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

Competitive Salary

25 days rising to a maximum of 27 days (based on a 5 day week)

Retail Discounts

Company Shareplan /Scheme & Loan

Cycle2Work Scheme

Discounted Home Insurance

Employee Assistance Scheme

Dr@Hand

Discounted Gym Membership

Free Financial Education/Pension Seminars

To apply, click on the ‘apply’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

Salary: 60-75k