Product Specialist - Services

Brief Job Description:

The Product Specialist - Services will drive value creation and regional business outcomes by evolving ERP product capabilities through targeted enhancements and projects, while supporting Product Owners towards global convergence. The Product Specialist is positioned at the intersection of high business proximity and high standardization, serving as a key enabler of ERP product evolution across the organization.

The Services Product Specialist will support the following areas:

Oracle eBS Field Service/Mobile Field Service

Oracle eBS Depot Repair

Oracle eBS Install Base

Oracle eBS Oracle Service Contracts

Other Service related areas

Key Responsibilities:

Design and deliver enhancements and process improvements to ERP systems

Translate business requirements into scalable, standardized solutions

Ensure enhancements are aligned with regional and global strategies

Consolidate local process variants into a shared global ERP template, ensuring consistency across regions and alignment with the target operating model

Assess and reduce local customizations and deviations, converging them toward standardized and globally supported ERP solutions

Identify and eliminate duplicated or overlapping processes and solutions

Provide expert-level support on complex, non-standard, or recurrent tickets

Analyze root causes of recurring issues and convert them into enhancement backlog items

Transfer knowledge to Second-Level Support through playbooks, guidelines, and documentation

Key Performance Indicators(KPI`s)

Application Stability : Maintain and improve system reliability and uptime

Project Success : Deliver enhancements and projects on time, on scope, and on budget

% Time on Projects : Maximize time allocation toward strategic enhancement and convergence initiatives

Qualifications:

Experience

5+ years of experience in ERP systems implementation, support, or product management

Demonstrated experience in driving ERP enhancements and process standardization across multiple regions

Track record of translating business requirements into scalable technical solutions

Technical Expertise

Oracle E-Business Suite – Strong functional knowledge and configuration experience

ServiceNow – Proficiency in ticket management, workflows, and knowledge base management

SharePoint – Experience with documentation, collaboration, and knowledge sharing platforms

Understanding of ERP convergence methodologies and global template design

Professional Competencies

Strong analytical and problem-solving skills with ability to identify root causes

Excellent communication skills with ability to engage both business stakeholders and technical teams

Consultative mindset with ability to provide structured, expert-level guidance

Ability to balance regional business needs with global standardization objectives

Project management skills with ability to manage multiple enhancement initiatives simultaneously

Knowledge transfer and mentoring capabilities (for Senior level)