Project and Programme Management

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HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

Project and Programme Management

Role purpose

Project Management jobs are accountable for successful delivery of the project and ensuring benefits realisation. Projects may be standalone or part of a wider programme of activity and may be located in project teams as well as BAU teams. Project Managers manage change through projects which are established to deliver a specific outcome, on time. The projects will typically have a clearly defined output, fixed start and end date with a well-defined development/delivery path. Projects may be stand alone or part of a Programme.

Project Management jobs may have reports, these may be Business Analysts, Work stream leads, Programme Management Office (PMO) staff or admin support staff. Project Management jobs may report to a Programme Managers or a Senior Project Manager or may report to a Business Manager.

Principal Accountabilities and Responsibilities

Plans effectively around delivery constraints and optimizes the plan to maximize benefits and minimize risk. Develops the plan within constraints, considering the delivery approach, key milestones and dependencies within the plan, requirements and scope, effort and resources, budgets and quality.

Ensures the baselined scope, requirements, benefits, schedule and budget are managed as outlined in Business Transformation Frameworks. Identifies and intervenes where there is slippage and variance from plan.

Proactively monitors project execution to effectively identify risks/issues/dependencies as they arise throughout the project lifecycle. Takes ownership of critical issues and ensures resolution within agreed timescales and implements mitigating plans against identified risks and issues. Escalates when needed to the Programme Manager.

Collaborates and builds positive stakeholder and business partner relationships providing regular updates to resolve high priority issues affecting the project

Obtains buy-in from the project sponsor, Steering Committee and other business partner stakeholders for all key project plans, commitments, and changes including requirements, quality assurance plans, budget, schedule, and scope changes

Analyses management reports, and derives insights from it to drive the right business decisions

Sets the pace and operating rhythm, driving a culture of achievement and ensures pace by identifying and removing barriers to project success.

Promotes pace and energy within the team and leads by example

Keeps focus on the medium and long term goals and the Group’s values particularly when under short term pressure

Manages change and implementation within the business to ensure the change lands well and sticks, contributing to benefits realization

Manages project closure and handover to the business

Mobilizes the project team and allocates tasks and roles

Ensures governance processes and decisions are applied consistently, including:

Engaging the project sponsor and stakeholders effectively

Creation and running of effective Steering Committee, who make focused decisions, based upon accurate and timely status, performance reports. Using the committee as the first point of escalation.

Seeks project quality assurance, acting on recommendations

Plans and executes regular tollgates in line with BTF

Functional Knowledge

Knowledge

Excellent understanding of the project lifecycle

Excellent understanding of Global Transformation Business Transformation Frameworks and best practice techniques

Understanding of the purpose, value, culture and fundamentals of Global Transformation

Understanding of banking / HSBC and understanding of how change drives benefits for HSBC, its customers and other stakeholders

Experience

Project management skills and experience

People manager and broad experience in managing teams of different work streams

Examples of the delivery of on time and on budget projects that achieve business case stated outcomes – a driver with bias towards delivery at pace and controlling project outcomes

In depth experience of working in a banking environment and change projects

Stakeholder management experience, especially impactful communication, influencing and running project governance Implementation, change management and benefits realization

Implementation, change management and benefits realization

Ability to work with a high degree of autonomy, but is also a good team player

Confident, articulate and have a high degree of personal integrity

Experience in metrics and providing management intelligence (MI) or other reporting highly required.

Experience of report generation, presentations to senior stakeholders, data collations, data reviews

Capabilities

Planning and Plan Management

Risk and Issues Management

Global Mindset

Decision Making

Lead Self and Others

Business Case and Benefits Realization

Change and Implementation Management

Financial and Budget Management

Tracking, Reporting and Governance

Stakeholder Management

Resource and Team Management

Delivery at Pace

Achieving excellence

Collaboration

Qualifications and Accreditations

PMP certification or training desirable

Prince2 - Optional

Strong usage of Office suite – Excel, PowerPoint, Word.

Agile / SAFe training or certification – Optional

For process controller & RPA command center roles, bachelor in Computer Science preferred.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

At HSBC we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

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Issued By HSBC Electronic Data Process Mexico Private LTD