Senior Account Manager

Company Overview

Botanical Designs and its affiliated companies - Foliage Design Systems, McCaren Designs, Good Earth, and Articulture Designs - are industry leaders in interior and exterior landscape design, living green walls, and seasonal holiday décor installations. We specialize in transforming commercial environments into visually engaging, functional, and memorable spaces that enhance customer and employee experience. Driven by creativity, innovation, and exceptional service, our team is committed to delivering high-quality design, installation, and maintenance solutions tailored to each client’s unique needs. We take pride in building long-lasting partnerships and creating environments that inspire year-round.

Senior Account Manager-Position Summary

The Senior Account Manager (SAM) serves as a strategic partner to key clients and is responsible for managing the company’s most complex, high-value, and multi-location accounts. This role goes beyond day-to-day account management by focusing on long-term client growth, strategic planning, account retention, revenue expansion, and business development.

The Senior Account Manager acts as a trusted advisor to clients, develops executive-level relationships, and collaborates across departments to ensure exceptional service delivery. This position also provides mentorship and guidance to Account Managers, supports sales initiatives, and contributes to the achievement of company growth objectives.

Essential Duties and Responsibilities Client Relationship Management

Develop and maintain strong relationships with executive stakeholders, property managers, facility managers, and key decision-makers across assigned accounts.

Serve as the primary strategic contact for the company’s largest and most complex client

relationships.

Conduct regular business reviews with clients to assess satisfaction, identify opportunities, and strengthen partnerships.

Ensure high levels of client retention, loyalty, and long-term account growth.

Proactively anticipate client needs and develop customized solutions that align with their business objectives.

Account Growth and Business Development

Lead strategic account planning efforts to maximize revenue and profitability within assigned accounts.

Identify and pursue upselling, cross-selling, and expansion opportunities across landscaping, holiday décor, living walls, floral displays, and other service offerings.

Develop and present customized proposals, presentations, budgets, and service recommendations to prospective and existing clients.

Collaborate with leadership to establish annual growth goals and strategic initiatives for key accounts.

Monitor account performance and implement strategies to meet or exceed revenue targets.

Leadership and Strategic Collaboration

Mentor and support Account Managers by sharing best practices, coaching on client management, and assisting with complex account issues.

Partner with Operations, Design, Installation, Service, and Executive teams to ensure successful project execution and client satisfaction.

Assist in developing account management processes, standards, and performance expectations.

Participate in strategic planning initiatives and contribute insights regarding market opportunities, customer trends, and competitive activity.

Support onboarding and training efforts for new Account Managers when required.

Client Issue Resolution

Lead the resolution of escalated client concerns, ensuring prompt and effective solutions.

Coordinate cross-functional resources to address issues and maintain client confidence.

Monitor service quality and ensure corrective actions are implemented when necessary.

Serve as an escalation point for challenging client relationships and service concerns.

Reporting and Administrative Responsibilities

Maintain accurate accounts, opportunity, and pipeline information within the company CRM platform.

Prepare account performance reports, revenue forecasts, renewal projections, and growth plans.

Analyze client data and account trends to identify opportunities, risks, and service improvements.

Participate actively in pipeline reviews, leadership meetings, sales meetings, and professional development programs.

Meet or exceed established sales, retention, and account management performance metrics.

Qualifications and Experience Required

Minimum of seven (7) years of account management, customer relationship management, or business development experience.

Minimum of seven (7) years of experience within the landscaping, horticulture, facilities services, commercial services, or related industry.

Demonstrated success managing complex client relationships and growing existing accounts.

Experience presenting to executive-level stakeholders and decision-makers.

Valid driver's license and a driving record acceptable to the company's insurance carrier.

Preferred

Bachelor's degree in Business Administration, Horticulture, Landscape Management, Marketing, or a related field.

Aspire and or Titan service platform experience

Experience managing enterprise, multi-location, or national accounts.

Prior leadership, mentoring, or supervisory experience.

Professional certifications related to sales, customer success, business development, or horticulture.

Knowledge, Skills, and Abilities

Advanced relationship-building and consultative selling skills.

Strong strategic planning and account growth capabilities.

Exceptional negotiation, presentation, and communication skills.

Proven ability to influence decision-makers and drive business outcomes.

Strong financial acumen, including budgeting, forecasting, and profitability analysis.

Ability to lead cross-functional teams and manage multiple priorities simultaneously.

Advanced proficiency in Microsoft 365, CRM systems, and sales management tools.

Strong analytical and problem-solving skills.

Ability to navigate complex organizational structures and stakeholder groups.

Self-motivated, results-driven, and capable of working independently with minimal supervision.

Strong mentoring and coaching abilities.

Benefits for Eligible Full-Time Employees

Medical insurance with employer contributions, as defined by the plan.

Dental insurance, as defined by the plan.

Vision insurance, as defined by the plan.

401(k) retirement plan, as defined by the plan.

Paid holidays in accordance with company policy.

Paid Time Off (PTO) based on accrual schedules outlined in company policy.

Physical Requirements

The physical demands described below are representative of those necessary to successfully perform the essential functions of this position.

Regularly required to communicate effectively through speaking and hearing.

Frequently required to sit, stand, walk, use hands and fingers to handle materials, and reach with hands and arms.

Must be able to stand for extended periods when necessary.

Frequently required to climb, balance, stoop, kneel, crouch, or crawl.

Must regularly lift and/or move 20–40 pounds and occasionally lift and/or move up to 50 pounds.

Requires visual abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work is performed in both office and field environments, including outdoor settings with moderate to occasionally high noise levels.

Ability to travel to client sites, industry events, and company locations as required.

Additional Information

This job description is intended to provide a general overview of the responsibilities and requirements of the position and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities may change as business needs evolve.

All offers of employment are contingent upon the successful completion of a background check.