SPA Manager

Pre-Opening Responsibilities

Lead all Spa pre-opening activities, ensuring timely and successful delivery of the department in line with the resort opening timeline.

Develop and implement Spa Standard Operating Procedures (SOPs), policies and operating manuals in accordance with Mandarin Oriental brand standards.

Participate in the design review and operational planning of all Spa facilities to ensure functionality, guest flow and operational efficiency.

Recruit, onboard and train the Spa team, fostering a culture of luxury service excellence from day one.

Support the selection of treatment concepts, operating equipment, retail assortment and luxury product partnerships.

Prepare departmental budgets, manning guides, opening inventories and procurement requirements while ensuring cost control throughout the pre-opening phase.

Coordinate testing, commissioning and operational readiness of all Spa facilities prior to opening.

Work closely with the Executive Committee and Corporate Spa teams to ensure all brand standards, quality expectations and opening milestones are achieved.

Operational Responsibilities

Manage the daily operations of the Spa, Fitness and Wellness facilities, ensuring the highest standards of luxury service and guest satisfaction.

Deliver exceptional, personalized wellness experiences inspired by the natural surroundings of the Dolomites and the Mandarin Oriental philosophy of holistic wellbeing.

Drive revenue growth and profitability through effective budgeting, forecasting, pricing strategies, retail performance and cost control.

Curate innovative wellness programs, signature treatments and seasonal experiences tailored to both leisure and ski resort guests.

Lead, coach and inspire the Spa team, fostering a culture of excellence, accountability and continuous professional development.

Ensure all Spa services are delivered in accordance with Mandarin Oriental luxury standards, Forbes Five-Star expectations and all applicable operational guidelines.

Monitor guest feedback, proactively resolve concerns and continuously enhance service delivery to achieve exceptional guest satisfaction and loyalty.

Collaborate closely with Rooms, Food & Beverage, Sales & Marketing and Recreation teams to create integrated guest experiences and maximize Spa utilization throughout the year.

Build strong relationships with luxury wellness partners, premium product suppliers and local stakeholders to strengthen the resort's wellness positioning.

Ensure compliance with all hygiene, health and safety regulations while promoting a culture of wellbeing for both guests and colleagues.

As a Spa Manager, we expect from you:

Bachelor's degree in Hospitality Management, Wellness Management, Business Administration or a related field.

Professional Spa or Wellness certifications are considered an advantage.

Minimum 5–7 years of progressive experience in luxury Spa operations.

At least 2–3 years in a leadership role within an internationally recognised five-star luxury hotel or resort.

Previous pre-opening experience is highly desirable.

Proven experience managing luxury resort or destination Spa operations is preferred.

Strong commercial acumen with experience managing budgets, forecasting, retail performance and cost control.

Excellent leadership, coaching and people development skills.

Strong operational knowledge of Spa standards, treatment protocols, health & safety and luxury service delivery.

Outstanding communication and interpersonal skills with a genuine guest-centric approach.

Fluent English is essential; Italian is highly desirable. Additional languages are considered an advantage.

Passion for luxury hospitality, wellness innovation and delivering exceptional guest experiences.

Compensation

€45,000 – €50,000 Gross Annual Salary (RAL), depending on experience and qualifications.

Performance Bonus in accordance with the Company's Incentive Plan.

Competitive benefits package, including accommodation support (where applicable), complimentary meals during duty, uniforms with laundry service, and opportunities for professional growth within Mandarin Oriental Hotel Group.