Rollout Lead – Change Expert
About the role
Job Information
Date Opened
02/07/2026
Industry
Banking
Salary
€ 5.485,70–€ 6.671,75
Job Type
Contract
Work Experience
3-5 years
City
Amsterdam
Province
Noord-Holland
Country
Netherlands
Postal Code
1102 BH
Job Description
About the role
Within the Tribe Global Customer Experience at ING Bank, we are seeking an experienced Rollout Lead to coordinate the international rollout of OneApp and OneWeb to countries that have not yet adopted these flagship digital platforms. This is a unique opportunity to gain comprehensive, hands-on knowledge of ING's digital channels and to lead a critical initiative that impacts customers worldwide.
Responsibilities
Coordinate the rollout of OneApp and OneWeb to various countries, translating business requirements into a clear delivery scope
Develop realistic and predictable planning in alignment with all relevant stakeholders
Act as the primary point of contact for rollout countries and internal teams
Utilise stakeholder management skills to boost project productivity and ensure successful delivery
Maintain and strengthen relationships with onboarded countries, acting as their account manager and ensuring ongoing satisfaction and success
Work environment
You will work within a multidisciplinary, international team in an agile environment. The role is based at ING's Amsterdam office (Acanthus) and operates in a fast-changing, complex landscape where collaboration and creative problem-solving are essential. You will work closely with Product Owners, local and international co-located squads, and manage the Product Backlog in an Agile/Scrum framework.
Requirements
Minimum 3 years of experience as a Project Manager with proven track record in customer-facing, IT, and digital environment projects
Strong experience with Agile methodologies (Scrum, PACE, or similar)
Background at the intersection of business and IT, ideally with software delivery project experience
Proven stakeholder management and account management capabilities
Experience working with Product Owners and managing Product Backlogs
Fluent in English, both written and verbal (Dutch is a plus)
Proactive mindset with ability to take initiative, embrace challenges, and think creatively in complex environments
Natural collaborator with strong communication skills
What we offer
Competitive salary based on ITSync pay scale 12
Fixed-term contract from 1 August 2026 to 31 December 2026, with option to extend
36 hours per week
Competitive vacation scheme and holiday allowance
13th month bonus and pension scheme
Hybrid working arrangement with commuting and home-office allowance
Continuous training and career development opportunities at ITSync
Compensation
This Other role pays $5k-$7k/yr. Within typical range for other roles in Netherlands.
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