Manager, Field Solution Engineer

Role Overview:

The Manager, Field Solution Engineer is a senior technical expert and trusted advisor supporting complex customer engagements across Brother’s commercial solutions portfolio. This role provides advanced technical guidance to sales teams, channel partners, and customers while leading solution architecture, validating technical feasibility, and helping shape solution design for strategic opportunities. While not a people manager, the role serves as a key mentor and technical resource for Field Solution Engineers, elevating the team’s overall engineering capability.

The position supports field engagements, customer meetings, and trade shows by delivering product demonstrations, assisting with proof-of-concept solutions, supporting customer testing, and serving as a senior technical liaison for high-value opportunities and escalations. The role also contributes to evaluating new hardware and software solutions, supporting configuration and deployment tools, and providing subject matter expertise and training for the B2B sales organization on advanced technical and networking topics.

Duties & Responsibilities:

Advanced Technical Expertise & Solution Support

Serve as a subject matter expert for complex, high-impact customer engagements involving Brother hardware, software, services, and integrated solutions

Lead technical discovery and solution architecture discussions for strategic or non-standard opportunities

Provide expert-level guidance on networked environments, solution integration, deployment considerations, and scalability risks

Support advanced troubleshooting and issue resolution where deep technical judgment is required

Validate solution feasibility, assumptions, and technical recommendations prior to customer commitment

Consultative Sales Support & Collaboration

Act as a senior technical advisor to sales teams on complex or high-value opportunities

Participate in executive-level customer discussions when deep technical credibility is required

Support Major Accounts, strategic channel partners, and escalated opportunities requiring senior-level engineering insight

Provide technical input to RFPs, RFIs, and solution proposals where advanced differentiation is needed

Coaching, Mentorship & Knowledge Stewardship Technical Enablement

Serve as a technical coach and role model for Field Solution Engineers, providing guidance on solution design, troubleshooting approaches, and customer engagement strategy

Serve as a recognized technical authority within the organization for assigned solution areas or verticals, acting as an internal “consultant” for engineers seeking technical advice - not management direction

Share best practices, lessons learned, and field insights to elevate team capability and consistency

Support technical training efforts by contributing advanced content, case studies, and real-world examples

Product, Partner & Market Feedback Loop

Leverage field experience to provide informed technical feedback to Product Marketing and Product Development teams

Support evaluation and testing of new hardware, software, and partner solutions from a senior engineering perspective

Act as a technical liaison with select 3rd-party software partners when deeper solution validation is required

Identify recurring technical gaps, risks, or opportunities observed in the field and communicate them clearly to stakeholders

Support tradeshows, customer events, and internal forums as a senior technical spokesperson when needed

Experience & Qualifications:

Education:

Bachelor's Degree (or equivalent experience) in Computer Science, Computer Engineering, Software Engineering, or related technical field

Experience:

Minimum 7 years a combination of experience in the following areas:

Progressive engineering experience in customer-facing, solutions-based, or field engineering roles

Extensive experience supporting complex hardware, software, and networked solutions in enterprise or commercial environments

Experience solving non-standard technical challenges and advising on solution design

Experience working cross-functionally with Sales, Product Marketing, Product Management, and external partners

Minimum 3 years experience mentoring or coaching engineers

Languages:

Spanish- required

Software/Technical Skills:

Expert-level Knowledge of Printer & Scanner networking and the “Computer Peripheral” area (Networked/Color/Mono Printer, FAX and MFC’s)

Microsoft Office (Outlook, Excel, Word, PowerPoint)

Customer Relationship Software (Salesforce or similar)

Thermal Printing

Knowledge of Linux Windows, Android, Apple (drivers/installers)

Knowledge of Brother and competitive Printer/Fax/MFC product “Solutions & Networking” for Fortune 1,000–2,000 End-users

Knowledge of Office Automation products, such as, Digital Copiers and various Network Applications & Solutions

Knowledge of writing technical documents such as articles, product procedures, and technical data sheets

Mobile Connectivity and Printing

Other Skills/Knowledge/Abilities:

Strong knowledge in management of assigned resources, with the ability to prioritize accounts and call on those with highest potential

Strong communication skills with the ability to explain complex technical concepts clearly and credibly and ability to manage customer/partner visits and coordinate closely with the sales and product marketing teams

Ability to keep current with rapidly advancing technology to meet customer demands for delivery of information, products, and services

Recognized for sound technical judgment, professionalism, and calm problem-solving under pressure

Strong knowledge of application engineering concepts and best practices

Ability to collaborate cross-functionally and at all levels of the organization

Ability to keep current with rapidly advancing technology to meet customer demands for delivery of information, products, and services

Ability to analyze technical issues and support resolution efforts that align with customer needs and business objectives

Additional Details for This Role:

This role is a remote field-based role. A fixed office schedule is not an expectation of the position. #LI-Remote

The defined sales territory for this role is national.

Travel is expected throughout the territory up to 40 % of the time, or an average of 6-8 trips per quarter, dependent on business need.

Base Salary:

The targeted base salary range for this position is $ 120,000.00- $ 140,000.00 per year.

Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data.

Additional Compensation:

This position is eligible for a 15% bonus at 100% of target, with the opportunity to achieve above 100% dependent on company performance and in alignment with company bonus plans.

Bonus awards are discretionary and contingent upon individual performance as well as Brother achieving its corporate objectives, in accordance with the applicable bonus plan in effect.