IT Performance Manager, Global (m/f/d)
About the role
Olympus Europa SE & Co. KG (OEKG)Chief Strategy Officer
Type of employment: Permanent employment
Function: IT
Location: Hamburg
Reference Number: 80227761-29062026
Website:
Your Responsibilities
Improvement of the IT Performance Management Framework, Structure, and Setup for the Global IT Organization.
Definition and Improvement of Performance Management Processes and tools to drive efficiency, automation and quality.
Driving the implementation of a comprehensive Global IT performance management and manage the regular performance monitoring and reporting across the overall Global IT organization.
Development and Implementation of KPIs and Metrics for IT Quality, IT Impact, and Business Operational Efficiency
Collaboration with IT Functions and Stakeholders on KPI Definition, Data Requirements, and Data Sources
Regular IT Performance Monitoring, Data Consolidation, and Stakeholder Reporting
KPI Tracking Against Targets and SLAs, Performance Gap Analysis, and Action Plan Definition
Root Cause Analysis, Corrective Actions, and Improvement Opportunities for IT and Business Performance
Optimization Opportunities, Cost-Saving Potential, and Continuous Framework Evolution
IT Annual Target Setting and Alignment with IT Strategy and Priorities
IT Project Support for Performance Management Improvements and IT Optimization Initiatives
Your qualification
3+ years of business experience working in a larger IT corporate function (>100 people).
Working experience in a multi-national, multi-regional IT organization preferred.
Deep experience in IT organizational performance management, IT Operations Management and/or IT Project Portfolio Management, e.g. setting up IT targets and scorecards, regular performance reporting, improving performance measures and processes
Deep understanding of business metric performance and target setting.
Excellent interpersonal communication and stakeholder management skills.
Excellent presentation, research and reporting skills.
Proactive working style, anticipating challenges and proactively solving them.
High proficiency in problem-solving and data analyzing techniques.
Knowledge of processes and tools for IT performance management beneficial.
Your benefits
Flexible working hours, remote work possible (up to 60%)
30 days of holidays per year
Modern office and an inspiring working environment
Employee restaurant with live cooking and healthy food (subsidized)
Public transport ticket (100 % subsidized) or free parking space
Company sport groups and an inhouse company gym
Employee Assistance Program to support your health, mental and emotional well-being
A comprehensive company pension scheme
Company medical officer and vaccination offers
Childcare through our ‘Buttje&Deern’ partner
Company car, also for private use (for field staff only)
Bike leasing
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