Merchandising Manager (Department Manager)

Job Title :Department Manager (Beauty & Accessories)

Location: Orchard

Compensation & Benefits: Competitive Basic Salary + Allowances + AWS + Variable Bonus

Working hours :Five-day work week, 9:30 AM to 6:30 PM, with a rotational schedule that includes working one weekend day per week; one rest day will be allocated on a weekday.

Role Overview

As a Department Manager for Beauty & Accessories, you will be entrusted with full ownership of the department’s commercial success, brand presentation, and customer experience. This role demands a strategic leader with a refined sense of fashion, strong business acumen, and the ability to deliver an exceptional luxury retail experience both in-store and online.

Key Responsibilities

1. Merchandising Strategy & Market Intelligence

Develop and execute comprehensive sales, merchandising, and inventory strategies to achieve revenue, margin, and stock targets.

Curate and manage a sophisticated merchandise mix aligned with brand positioning and evolving customer preferences.

Drive omni-channel synergy by optimizing product assortment and performance across both physical boutiques and e-commerce platforms.

Analyze market trends, customer demand, and fashion movements to identify growth opportunities and introduce new brands or collections.

Lead sourcing and procurement initiatives, ensuring efficiency, quality, and alignment with brand standards.

Conduct in-depth competitor benchmarking and market research to maintain a competitive edge.

Negotiate strategically with vendors and partners to secure optimal commercial terms and exclusive opportunities.

Oversee merchandise planning, including international buying trips and delivery scheduling.

Lead and execute departmental renovation and enhancement initiatives to elevate the retail environment.

2. Commercial Performance & Cost Management

Oversee daily business operations, ensuring seamless execution of sales strategies and operational excellence.

Monitor and control departmental expenditures, with a focus on maximizing profitability and productivity.

Lead by example on the sales floor, inspiring teams to deliver against sales, service, and operational KPIs.

Analyze sales, inventory, and profitability reports to inform decision-making and strategic planning.

Prepare and manage annual budgets, forecasts, and performance reports.

3. Marketing, Visual Merchandising & Client Engagement

Conceptualize and implement impactful marketing campaigns, promotions, and in-store events aligned with brand identity.

Elevate visual merchandising standards to ensure a luxurious and compelling product presentation.

Leverage digital marketing channels and tools to enhance customer engagement and drive omni-channel growth.

4. Leadership, Talent Development & Client Experience

Develop and execute strategic manpower plans to ensure optimal staffing and operational efficiency.

Lead, coach, and inspire a high-performing team to deliver exceptional, personalized customer service.

Uphold impeccable standards of grooming, professionalism, and brand representation across all team members.

Conduct structured training programs and continuous on-the-job coaching to elevate service excellence.

Drive performance management processes, including appraisals, feedback, and career development planning.

Foster a client-centric culture by proactively addressing customer feedback and resolving concerns with discretion and professionalism.

Continuously refine operational processes and service standards to enhance the overall customer journey.

5. Governance, Compliance & Confidentiality

Ensure full compliance with company policies, operational standards, and regulatory requirements.

Uphold workplace safety standards in accordance with Workplace Safety & Health (WSH) regulations.

Safeguard all confidential business information, maintaining the highest level of integrity and discretion.

Undertake additional responsibilities as assigned, contributing to the overall success of the business.