Business Analyst

Key Responsibilities

Engage stakeholders to elicit, analyse, and document business requirements across multiple applications and system integrations.

Analyse clients' business needs, define project scope, and develop business cases to recommend suitable solutions.

Facilitate workshops, requirement gathering sessions, and progress meetings with stakeholders to align business objectives and project deliverables.

Document functional and non-functional requirements, evaluate solution alternatives, and recommend the most suitable approach.

Collaborate with clients, vendors, developers, and solution architects to validate solution designs and obtain stakeholder acceptance.

Prepare business process flows, user stories, use cases, wireframes, prototypes, data flows, and functional specifications.

Support the development and delivery of enterprise software applications by working closely with Product Owners, Functional Managers, and development teams.

Coordinate user acceptance testing (UAT), deployment activities, change management, and user adoption.

Analyse service requests, assess enhancement impacts, troubleshoot issues, and recommend long-term improvements to prevent recurring incidents.

Prepare project documentation, technical specifications, reports, and presentation materials.

Ensure solutions comply with IT governance, cybersecurity, quality management, and applicable government policies such as IM8.

Collaborate with product owners, users, operations teams, cybersecurity stakeholders, and third-party vendors to deliver secure, scalable, and business-focused solutions.

Knowledge, Skills and Experience

Bachelor's Degree in Computer Science, Information Technology, Business Information Systems, Software Engineering, or a related discipline.

Strong analytical and problem-solving skills with experience in business analysis, system solution design, and enterprise application delivery.

Good understanding of Software Development Life Cycle (SDLC), Agile methodologies, and product management principles.

Experience gathering and documenting business requirements, process mapping, workflow design, user stories, and functional specifications.

Experience designing workflow-based enterprise solutions involving dynamic case management, system integrations, payment and accounting modules, reporting, batch processing, authentication, and external API integrations.

Experience working with cloud-based applications and integrating enterprise systems.

2–5 years of hands-on experience with Tungsten Automation platforms and/or the Decisions platform will be a strong advantage, as these are the primary technologies used in our application environment.

Experience delivering at least one end-to-end Software Development Life Cycle (SDLC) project will be an added advantage.

Experience in one or more of the following areas is preferred:

Agile software development methodologies.

Continuous Integration and Continuous Deployment (CI/CD), including Singapore Government SHIP/HATS environments.

Cloud platforms such as AWS or Government Commercial Cloud (GCC).

Data migration and document migration projects.

Excellent communication, stakeholder management, presentation, and interpersonal skills.

Ability to work independently and collaboratively in a fast-paced Agile environment.