Mail Order Lead Technician (onsite training/remote)

Major Responsibilities

Leads the shift or area/program by assigning, monitoring, and reviewing the progress and accuracy of technician work

Acts as a resource for the team, providing day-to-day direction and guidance on complex issues, resolving conflicts when necessary and fostering a positive work environment

Assists leadership with teammate interviewing, selection, development, and engagement

Creates staff schedules and monitors performance, ensuring adherence to policies, procedures and compliance with regulatory standards

Trains, orients, and educates team members, ensuring competency and completion of required training program

Identifies quality improvement opportunities and collaborates with leadership to design and implement initiatives to enhance efficiency, safety and engagement

Participates in performance improvement activities and ensures proper documentation and compliance with legal, regulatory, and accrediting bodies

Knowledgeable with use of automation and technology, troubleshooting issues, and maintaining a safe and efficient work environment

Collaborates with pharmacists and other healthcare providers in coordinating medication preparation, dispensing, and related processes

Monitors and maintains inventory levels, processes drug recalls and ensures appropriate handling of controlled substances

Assists with all duties required of Technician I, II, III when appropriately needed

Ensures proper documentation for department tasks, meeting legal and regulatory standards

Reviews billing processes, adjusts patient bills as necessary, and processes charges and credits for medications where appropriate

Assists in the preparation and review of pharmacy training materials and programs

Acts as a role model for safe, effective and efficient care, demonstrating the skills and knowledge necessary for pharmacy technicians

Demonstrates expertise in pharmacy practices, including medication handling, regulatory compliance, and automation troubleshooting

Acts as a liaison between the technician team and department leadership

Knowledgeable in billing and insurance processes, including prior authorizations and third-party claims where appropriate

Familiarity with age-specific care requirements and ability to assess and meet the needs of diverse patient populations

Other Duties as assigned

Minimum Job Requirements

Education

High School Diploma or GED equivalent

Certification / Registration / License

Registration or licensure with state board of pharmacy per state of employment requirements

Certification through Pharmacy Technician Certification Board (CPhT) or National Healthcareer Association (ExCPT).

Experience

Typically, 3 year of work experience in applicable work setting.

Knowledge / Skills / Abilities

Highly effective communication (written and verbal) and interpersonal skills

Exceptional customer service, problem resolution and process development skills

Demonstrated leadership skills such as delegation, team building, managing multiple priorities, problem solving, and decision making

Ability to understand and become knowledgeable of pharmacy standards, policies, procedures, and Health Insurance Portability and Accountability Act (HIPAA) regulations

Demonstrated ability to maintain confidentiality, take imitative, and to work independently with minimal supervision

Must be detail-oriented with the ability to handle multiple demands simultaneously

Computer skills with Microsoft Office, email, internet access, electronic pharmacy management systems, and pharmacy ordering and inventory systems

Life support training courses may be required dependent on department discretion

Physical Requirements and Working Conditions

Must be able to sit, stand, walk, lift, bend, kneel, climb, twist, crawl and reach above shoulders

Requires considerable walking, standing, pushing mobile cart of 50 pounds maximum and lifting 35 pounds of material

Must have functional vision, touch and hearing

Must be able to speak and be understood by others to communicate effectively

Utilizes appropriate personal protective equipment (PPE) to perform job duties and minimize exposure to hazardous agents, body fluids, and communicable diseases

May be exposed to chemical hazards

May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease

Frequent fine motor motion of hands and wrists to perform manipulative skills such as writing, typing, data entry into the computer, and preparation of medications, including use of syringes

Takes necessary precautions to avoid inadvertent needle sticks, minor cuts or bruises. Exposed to various conditions throughout the workday such as walking on hard surfaces, climbing stairs and changes in temperature and humidity.

Operates all equipment necessary to perform the job

Flexibility to travel between pharmacy locations

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of physical requirements and working conditions.

Preferred Job Requirements

Preferred Education

Associate or Bachelor’s Degree

Preferred Certification / Registration / License

Additional relevant PTCB Certificates or advanced certification

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.