Inside Account Manager

Company Description

Midfield Valve & Supply is a leading supplier of Pipe, Valves, Fittings and industrial products to the Oil & Gas industry.

At Midfield Valve & Supply, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

In addition, we will offer you:

Great mentors and on-the-job training

Growth potential with competitive salary, benefits, and profit sharing

A career with a solid, stable company with strong core values

Participation in our pension plan with employer contributions

Work-life balance and flex time

Job Description

As an Inside Account Manager, you will be responsible for interacting with customers primarily over the phone and by email. You will provide excellent customer service to generate and close sales and meet or exceed sales and gross profit targets to increase profit sharing while building long lasting loyal customer relationships.

Additional duties will include:

Process sales orders and turn quotations into orders through customer interactions, primarily over the phone

Maintain relationships with established key accounts and ensure that their requests are being met

Use interpersonal skills to strengthen relationships with existing customers and increase market share

Act as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer

Prospect and develop new customers using outbound calling campaigns

Meet or exceed the Profit Centre’s gross profit and sales targets

Assist counter sales during peak hours and continue to drive business through face-to-face customer interactions

Investigate and resolve customer issues such as pricing deductions and product returns

Expedite customer material with vendors when required

Follow up with customers on quotes and outstanding orders

Support the Outside Sales and Counter Teams with customer orders and issues

Be an integral part of the team supporting all activities that occur at the Profit Centre

Communicate to the Profit Centre Manager and Credit Department any changes in a customer’s business that might cause a credit risk

Perform other tasks as requested by the Profit Centre Manager

Qualifications

College and/or University degree

A minimum of 1 year of experience in customer service or inside sales/contractor experience preferred

Proficient in the use of Microsoft Office software

Outstanding customer service and telephone skills

Ability to prospect new customers and increase sales with existing accounts

Possess a high level of attention to detail and strong organizational abilities; must be able to multitask and balance many different deadlines

Strong written and verbal communication skills to build and maintain strong working relationships with customers, vendors, and teammates

Ability to identify customer requirements and provide profitable solutions and close the sale

Able to learn and operate the applicable software system used to process orders

Intermediate math skills

Preferred Skills:

Previous experience with or knowledge of pipe, valves, and fittings products sold at the Profit Centre

Additional Information

Salary Range - $50,000 - $60,000 /yr