Outside Account Manager

Company Description

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

Great mentors and on-the-job training

Growth potential with competitive salary, benefits, and profit sharing

A career with a solid, stable company with strong core values

Participation in our pension plan with employer contributions

Work-life balance and flex time

Job Description

As an Outside Account Manager, you will develop lasting, ethical customer relationships to maximize the profitable sales for each customer in an effort to grow profit sharing at the Profit Centre. You will become an integral part of each account, understanding the customer’s business and needs, ensuring our role as their primary supplier.

Additional duties will include:

Visit customer offices, shops, and job sites to assess the customer’s business, understand their needs and to develop and maintain strong relationships in order to generate and close profitable sales

Prospect and identify new customers and alert the Profit Centre Manager and Credit Team of viable prospects

Lead and own the sales process including producing sales call reports, territory planning and growth targets

Analyze customer data, develop, and execute strategies to profitably grow market share while meeting and exceeding targets set at the Profit Centre

Process orders, quotes, job packages and any other sales functions required

Investigate and resolve customer issues; address short payments and returns in a timely fashion that exceeds the customer’s expectations and benefits of the Profit Centre

Work with the Profit Centre Manager and Credit Team to facilitate payment of all accounts receivable and communicate any changes in the customer’s business that might affect the credit standing

Develop and oversee implementation of strategic vendor programs designed to profitably grow the business; participate in vendor trade shows and industry conventions

Understand and follow all safety regulations at all customer locations as well as at the Profit Centre

Support the Customer Service Representatives and all Profit Centre activities as part of the Profit Centre team

Perform other tasks as requested by the Profit Centre Manager

Qualifications

College and/or University degree

A minimum of 2 years of experience with customer service or counter sales

Valid driver’s license with a clean driver’s abstract

Proficient in the use of Microsoft Office software

Outstanding customer service and verbal communication skills

Driven to continually identify and pursue new customers and to profitably increase market share of each assigned customer

Ability to gain comprehensive knowledge of product and value-added services

Excellent relationship building skills with customers, vendors, and teammates

Able to work independently with minimal supervision while maintaining tight deadlines with multiple projects

Ability to learn and operate the applicable software system used to process orders

Intermediate math skills · Able to learn how to operate material handling equipment

Preferred Skills:

Previous experience with or knowledge of Hvac products and systems

Additional Information

Salary Range - $42,000 - $50,000 + Profit Sharing