Workforce Optimization Coach - NEW NIKE LONDON FLAGSHIP

Position Type

Career area

Retail Stores

Location

S1, 4 Handyside Street, London, London N1C 4DJ, United Kingdom

Job ID

R-87349

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It’s a place where passionate individuals come together to create the future of sport. We are unapologetic about who we are and what we’re after—bringing innovation and inspiration to every athlete in the world. We look for athletes who can push boundaries, elevate our potential and continue leading us to greatness. The next tastemakers, playmakers, risk takers and glue players. Are you game?

Workforce Optimization Coach - NEW NIKE LONDON FLAGSHIP

Do you know, what we are missing to create the best retail team on the globe? Someone like YOU!

In our NIKE Retail Stores we use special job names for our positions: a department manager is called "Coach".

Nike London Flagship is looking for an enthusiastic scheduling systems Coach to join the team on a permanent basis. The Workforce Optimisation team is a function within the store that supports with time & pay, labour planning and schedule creation.

You are a motivated self-starter with a strong interest in labour forecasting, deployment and analytics. This role supports the store teams in ensuring employee schedules are optimized to leverage the best possible return on investment. The candidate needs to have the ability to be technically competent, highly organized with attention to detail, whilst possessing the ability to connect with people in a positive and supportive manner to further enhance end-user capability.

WHAT YOU WILL WORK ON:

As a Workforce Optimization scheduling Coach, you will be working on the following activities:

Schedule creation and maintenance through the WFM auto-scheduling system

Maintenance of the WFM system’s configuration to include employee and volume forecast data, UK compliance, hours of operation, department moves, availability and time off requests

Ensuring adoption of WFM system and Nike Inc’s Scheduling for Service philosophy through regular connects with department schedulers, training sessions, feedback and support

Timely processing of incoming day off and shift swap requests through the UKG KRONOS app

Develop content for ongoing training of time and pay tools and procedures, onboarding, drop-in clinics and business reviews

Supporting with vacation management, timecard maintenance and pay queries

Work closely with stakeholders and partners to gather and share labour-related insight

WHO YOU WILL WORK WITH:

You will be part of the London Flagship Workforce Optimisation team, but will also connect regularly with the labour teams based in EHQ as well as working directly with in-store leadership teams

WHAT YOU BRING

Basic understanding of labour forecasting, scheduling systems and time & pay tools

Advanced computer skills with an emphasis on Microsoft Excel and PowerPoint. Previous experience with KRONOS, ADP and other time & pay systems is beneficial

Excellent verbal and written communication and presentation skills on cross-functional and different organizational levels

Excellent problem-solving, critical thinking and analytical skills

Excellent sense of urgency and ability to quickly apply the right priorities

Ability to learn quickly and stay current on industry and marketplace trends

Genuine commitment to connecting with people, coaching performance and making complex processes accessible and engaging

Watch this video to find out about the atmosphere in our stores and learn more about our store traditions.

Did we arouse your interest and do you want to support us on our mission “To bring inspiration and innovation to every athlete in the world.”? , easy way online. We are waiting for you!

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete in the world.

What You Can Expect

OUR HIRING GAME PLAN

01 Apply

Our teams are made up of diverse skillsets, knowledge bases, inputs, ideas and backgrounds. We want you to find your fit – review job descriptions, departments and teams to discover the role for you.

02 Meet a Recruiter or Take an Assessment

If selected for a corporate role, a recruiter will reach out to start your interview process and be your main contact throughout the process. For retail roles, you’ll complete an interactive assessment that includes a chat and quizzes and takes about 10-20 minutes to complete. No matter the role, we want to learn about you – the whole you – so don’t shy away from how you approach world-class service and what makes you unique.

03 Interview

Go into this stage confident by doing your research, understanding what we are looking for and being prepared for questions that are set up to learn more about you, and your background.