Customer Success Manager

At Dassault Systèmes, customer success is about helping our customers realize measurable business value throughout their entire journey with us. As a Customer Success Manager, you will play a key role in driving adoption, accelerating value realization and building long-term customer partnerships. In this role, you will become a trusted advisor to strategic customers, guiding them from onboarding through long-term adoption and value realization. You will work cross-functionally with Sales, Consulting, Support Engineers and Partners to drive customer satisfaction, subscription renewals and business growth.

Role Description & Responsibilities

Build trusted relationships with customers and partners, gaining a deep understanding of their business challenges and key decision-makers.

Drive customer adoption, software deployment, production runs, and long-term value realization to turn customers into brand advocates.

Monitor customer health and satisfaction metrics, proactively defining action plans and risk mitigation tactics to ensure successful subscription renewals.

Collaborate cross-functionally with Account teams, Sales Experts, Client Executives, and technical support teams to ensure efficient process execution and clear risk escalation.

Identify and develop new opportunities to customer usage of our enterprise cloud platform and drive revenue pipeline growth.

Qualifications

Experience in Customer Success, Account Management, Consulting, or a similar customer-facing role within a SaaS or enterprise software environment.

Strong relationship-building, stakeholder management and direct customer interaction skills across complex organizational structures.

Excellent communication, collaboration, crisis management and problem-solving abilities.

A customer-focused, proactive mindset with a strong accountability for anticipating risks and driving long-term customer loyalty.

Experience in software deployment projects, change management, and executing strategic customer adoption tactics is preferred.

What's in it for you

Join a global leader in sustainable innovation and digital transformation.

Work with some of the world's most innovative manufacturing and industrial companies.

Be part of an international, collaborative, and diverse team where your ideas and expertise make an impact.

Enjoy flexible working hours, a hybrid working model, and an attractive benefits package that supports your work-life balance.

Grow your career through extensive learning opportunities, industry certifications, and clear development paths within Dassault Systèmes.

Make a tangible difference by helping customers transform the way they design, produce, and innovate.

Interested? Click "Apply" to submit your application and become part of our journey toward creating a more sustainable future through innovation.

Inclusion statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.