Customer Solutions Administrator

Description:

About STAIRLOCK

STAIRLOCK is a national leader in stair design, manufacturing, and installation. We work with Australia’s top builders to deliver innovative staircase solutions that combine quality, precision, and speed. Our business is growing – and we’re looking for standout team players to grow with us.

About the Role

Reporting to the State Business Manager SA & QLD you’ll manage everything from quote setup and order processing to CAD coordination, customer follow-ups, and data accuracy. You’ll work across departments, liaise with builders, and support our Area Sales Managers to convert leads into completed jobs. Working from our modern head office in Lionsgate Business Park, Elizabeth South, you’ll work alongside 2 Customer Solutions Administrators and have on the job training and support from day 1. This is a full-time position, or part-time over 5 days (school hours available).

What You’ll Do

Process quotes, purchase orders, and call-ups in NetSuite ERP

Upload plans and documents, manage inbox traffic, and triage requests

Follow up quotes, deposits, and CAD drawings with customers

Coordinate with sales, factory, CAD, and site teams to keep jobs moving

Own the builder experience from first enquiry

What You Bring

Prior experience in administration or customer service

Strong CRM or ERP system experience

High level of attention to detail, and strong data-entry skills

High-level written and phone communication skills

What We Offer

A culture that backs its people — you’ll join a collaborative and high-performing team that celebrates in shared success

Flexibility that works for real life — with flexible work arrangements and understanding for what matters outside of work

Your birthday is on us — take a paid day off to celebrate you

Wellbeing matters — access to a confidential Employee Assistance Program (EAP) to support your mental health and personal wellbeing

Grow with us — structured training, mentoring, and real career development pathways as we.

Be part of something bigger — STAIRLOCK is growing fast, and we’re investing in people who want to grow with us

Click Apply to be redirected to our recruitment portal and follow the prompts to submit your application including a cover letter and resume.

For a confidential discussion or to find out more about the role, please contact Kerri Willshire, HR Coordinator, at hr@stairlock.com.au or on 0407 712 123.

Applications are reviewed as received. Our recruitment process consists of an initial screening call, and a 2 stage interview process. Shortlisted candidates will be asked to provide 2 professional referees who they have reported to.