Assistant Front Office Manager - Back Office & Revenue Operations (f/m/d) -nhow London-full time

Are you a fan of unconventional lifestyles and distinctive design? Become part of the nhow brand, with hotels inspired by their destination's vibe, becoming a distinctive, ground-breaking and iconic hub in key destinations across Europe and Latin America.

Work in a fresh, thought-provoking universe conceived to stimulate the senses while immersed in a spectacular, avant-garde environment.

Join a team with a Millennial and Gen Z mindset, eager to live story-worthy experiences and ready to inspire you to create your own.

At nhow London, we don't do ordinary. Inspired by the vibrant energy of East London, we are looking for an Assistant Front Office Manager – Back Office & Revenue Operations who thrives on detail, loves problem-solving, and enjoys creating seamless operational experiences behind the scenes.

This is an exciting opportunity for a Front Office professional with strong administrative, financial, and operational skills to combine guest-focused hospitality with commercial and financial oversight.

As our Back Office Organiser, you will play a key role in ensuring Front Office operations run efficiently while supporting revenue protection, credit control, commission management, billing processes, and team development. This role combines operational leadership with financial administration, making it ideal for someone who enjoys both people management and process excellence.

Ready to Join Us?

If you're passionate about hospitality, operational excellence, and creating exceptional guest experiences while helping drive the commercial success of the Front Office, we'd love to hear from you.

What will you do?

Manage Accounts Receivable and follow up on outstanding debtor balances.

Monitor and reconcile cash, credit card, and guest ledger discrepancies.

Manage chargebacks, commissions, and platforms including ONYX and Voxel.

Support billing, invoicing, and credit control processes to protect hotel revenue.

Ensure Front Office systems, procedures, and financial controls operate effectively.

Monitor KPI performance and identify opportunities for operational improvement.

Investigate and resolve financial discrepancies accurately and efficiently.

Support, coach, and develop Front Office team members.

Collaborate with departments across the hotel to deliver exceptional guest experiences.

Act as Manager on Duty when required and support the wider hotel operation.

Deliver exceptional guest service in line with nhow brand standards.

Drive continuous improvement across Front Office administration and operational processes.

What are we looking for?

Previous experience in a Front Office leadership role within a hotel environment.

Strong administrative, financial, and organisational skills.

Experience with billing, invoicing, credit control, and revenue processes.

Confidence analysing data, resolving discrepancies, and managing multiple priorities.

Excellent communication and leadership abilities.

A proactive, detail-oriented approach with strong problem-solving skills.

A passion for hospitality, guest satisfaction, and developing high-performing teams.

Why choose us?

At nhow London, we believe our people are at the heart of everything we do. As part of the global Minor Hotels family, you'll enjoy fantastic benefits, exciting career opportunities, and a vibrant working environment where individuality is celebrated.

Global employee hotel discounts across Minor Hotels worldwide

Friends & Family accommodation and dining discounts

Learning and Development programmes

International career progression opportunities within a global hospitality group

Private medical healthcare membership

Employee referral bonus scheme

Complimentary meals on duty

Access to hotel gym facilities

Pension scheme contributions

Annual bonus programme

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.