Customer Retention Specialist - State Farm Agent Team Member

State Farm Insurance Agency in (North Center) Chicago 60618 seeks a local candidate to our office, for an Insurance Licensed Customer Service Representative-State Farm Agent Team Member position. You will be providing ongoing customer relationships and contribute to office customer growth. This position focuses on outreach, policy renewals, and relationship maintenance, marketing, along with proactive confident inbound/outbound sales acquisition conversations.

Insurance Licenses and Experience preferred, however, a person who's motivated, a fast eager learner, outgoing, results driven person would be someone we'd consider without the mentioned insurance licenses and experience

Responsibilities

Communicate with existing customers regarding renewals, options, and provide general remarkable service.

Review accounts and assist with recommendations to address gaps, updates or changes as needed.

Consistently offer to cross sell additional products based on customers' needs and gaps.

Identify opportunities to enhance customer satisfaction and engagement.

Maintain accurate records in database and documentation of interactions.

Strong follow up on quotes and customer inquiries within same day bus day in order to close, or possess strong follow up

Ability to set priorities & manage workflow to ensure efficient, timely & accurate processing of insurance service & sales transactions.

Represent the agency at the occasional community events and support local brand growth

Willing and able to build a center of influence, network of contacts, to create referrals and generate leads

Able to generate referrals and social media reviews

Qualifications

Property & Casualty and Life & Health Insurance Licensed (must possess or be able to obtain insurance licenses asap)

Current/recent insurance agency experience preferred

Strong proactive problem-solving abilities.

Effective communication skills (verbal and written) - Is Persuasive

You’re a natural relationship-builder - Friendly and customer focused

You’re compassionate under pressure

Possess a can-do Positive Attitude, who's Receptive to coaching feedback

Strong Work Ethics and Reliable

You listen first, then guide - Calm, steady, and ready to help.

Fast learner, who's Productive, Results Driven, with no excuses

Benefits:

Base comp (doe)

Incentive pay based on production

Paid time off (personal/holidays)

Profit sharing plan

Training & development

Opportunity for advancement

Insurance licensing fees reimbursed after six mths, if unlicensed

M-F 9-5 (no evening/weekends)

Total comp is uncapped, which is based on total production, active insurance licenses, experience, education, skillset

Though this opportunity is Full-Time, we would consider Part-Time. However, to be considered for Part-time candidate must already possess at a minimum their P&C

Insurance Licenses

This position is with a local State Farm Agent's office, not State Farm Companies. Candidate must be insurance licensed or able to get licensed prior to office training