Partner, FPS

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

Role Summary/Purpose:

The Account Manager FPS will be part of a cross functional team, whose main focus is to execute on day to day tasks & initiatives for Accounts through Phone Service in one team that drive a best in class customer experience by continuously delivering above expectations.

In addition, by partnering beyond functional areas, will propose innovative & sustainable processes, eliminating bureaucracy, all while in compliance and protecting the portfolio.

Essential Responsibilities:

To respond timely and empathetically to all our customer’s needs and requests.

Relates and communicates with different functional areas helping to expedite and improve processes.

Document and update systems and processes if needed

Serve as the key point of contact for operational requirements for Small Accounts

Provide best in class service for key accounts in order to generate “a hook” to increase business for Element.

Execute account’s fleet management policy

Resolve in a timely manner customer requirements (First time Resolution)

Generate an extraordinary Follow Up

Execute Element’s value proposition for fleet administration

Create a proactive follow up (not on demand) on tasks or client’s requirements

Support Element’s culture One team = One Element

Qualifications/Requirements

In addition to having an Administration, Engineering, hospitality, Finance or any related academic degree and relevant understanding of processes and quality, we are looking for individuals with the following competencies & behaviors:

Learns quickly when facing new problems; is open to change; experiments, and will try to find solutions; enjoys the challenge of unfamiliar tasks and quickly grasps the essence and the underlying structure of anything.

Can be counted to exceed goals successfully; very bottom –line oriented; steadfastly pushes self and others for results.

Is dedicated to meeting the expectations and requirements for customers; gets first- hand customer information and uses it for improvements in service; acts with customer in mind, establishing and maintaining effective relationships with customers, gaining their trust and respect.

Uses rigorous logic and methods to solve difficult problems with effective solutions, probing all fruitful sources for answers; can see hidden problems, looks beyond the obvious and doesn’t stop at the first answer.

Make decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure.

Can quickly find common ground and solve problems for the good of all, representing his/ her own interests and yet being fair to other groups; is capable of solving problems with peers with minimum noise; is seen as a team player, cooperative, who gains trust and support of peers.

Practices attentive and active listening with patience, but also can accurately restate the opinions of others even when there is disagreement.

Knows personal strengths, weaknesses, opportunities and limits; seeks feedback without being defensive; gains insights from mistakes.

Up to two years of relevant work experience in Customer Care

Desired Characteristics:

Up to two years of quality, processes

Fluent in English and Spanish.

What’s in it for You

At Element, we recognize our team's efforts with a competitive compensation package and benefits that go beyond legal requirements:

Competitive base salary

Annual bonus

Savings fund and savings account

Retirement plan with company contribution

Grocery and restaurant vouchers

Support for sports activities

Additionally, we offer non-monetary benefits that enhance your quality of life, serve the needs of you and your family and foster a culture of wellness: medical and life insurance, flexible schedules, a hybrid work model, and free parking.

We are a culture of innovation, empowerment, decision-making, and accountability.

Candidates must be willing to comply with a pre-employment background check.