Endpoint Analyst

We are seeking an Endpoint Analyst to independently diagnose and resolve issues related to endpoint connectivity, authentication, and security controls. This role analyzes escalated service desk tickets, leverages logs and security tools to identify root causes, and resolves incidents within defined service level agreements. The analyst applies a consistent, methodical troubleshooting approach while collaborating with IT and security teams.

Responsibilities

Analyze and resolve escalated service requests from end users and IT teams

Diagnose endpoint issues using user-reported errors, client-side logs, forwarded events, and vendor support tools

Troubleshoot network, authentication, and security-related blocks impacting endpoints

Develop and maintain knowledge articles to support consistent issue resolution

Collaborate with infrastructure, security, and service desk teams to communicate findings and remediation steps

Escalate incidents that exceed defined time-to-resolve thresholds

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience

3+ years of experience in endpoint support, desktop engineering, or IT/security operations

Background in DHCP, DNS, and network access control, along with IP routing and core networking concepts, including packet capture and analysis

Knowledge of Active Directory, Windows authentication, and permissions

Expertise in troubleshooting HTTP inspection services (e.g., Zscaler), TLS, and PKI issues

Skills in using HAR files to diagnose HTTP connection issues from the client side

Familiarity with Authenticode signatures and endpoint application control solutions like CyberArk Endpoint Privilege Manager

Understanding of endpoint policy mechanisms such as GPO and Intune

Proficiency in query tools and log analysis on raw text files and centralized platforms

Competency in interpreting common endpoint and security alerts and leveraging online research sources

Capability to independently research issues, document clear remediation plans, and apply systematic troubleshooting

Clear and professional verbal and written communication skills, with the ability to manage multiple priorities in a time-sensitive environment

Proficiency in English at an Upper-Intermediate level (B2) or higher

Nice to have

Relevant technical certifications (e.g., Microsoft, CompTIA, Security-related)

Familiarity with authentication protocols such as SAML, Kerberos, and OAuth, as well as OIDC and LDAP

Proficiency in Microsoft Excel, including Power Query and Pivot Tables

Skills in PowerShell scripting for troubleshooting and automation

Exposure to endpoint detection and response tools such as Microsoft Defender, Sentinel, or CrowdStrike

We offer

International projects with top brands

Work with global teams of highly skilled, diverse peers

Healthcare benefits

Employee financial programs

Paid time off and sick leave

Upskilling, reskilling and certification courses

Unlimited access to the LinkedIn Learning library and 22,000+ courses

Global career opportunities

Volunteer and community involvement opportunities

EPAM Employee Groups

Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn