Associate, Services Business Intelligence

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity - driving our business priorities alongside meaningful social, community, and societal impact.

This role contributes to Ciena’s Services Business Intelligence & Data Science team by delivering reporting and analytics solutions that provide visibility across the full services lifecycle. The position supports the evolution from operational reporting to advanced analytics, enabling informed business decision-making. The role collaborates with business and IT stakeholders to design and deploy scalable business intelligence solutions.

How you will make an impact:

Design and develop reporting architectures, including report user interfaces and data models, to optimise performance and integration

Analyze and document business requirements to support solution design and delivery

Deliver reporting for operational and business metrics to provide visibility into performance against KPIs

Participate in project planning to align system design with business and technical requirements

Develop and maintain data models, dashboards, and reports

Collaborate with internal teams to resolve data and reporting issues

Evaluate and demonstrate proof of concepts for new BI and analytics tools

The must haves:

Education: Degree in Finance, Commerce, Engineering, or equivalent

Experience: 3+ years of experience

Application of Power BI and SQL in reporting and analytics solutions

Demonstrated ability to prioritize work independently and establish functional objectives

Application of communication, analytical, and problem-solving skills in stakeholder-facing environments

Ability to coordinate tasks across team members to achieve business outcomes

Application of attention to detail to ensure data accuracy and completeness

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.