Blackbelt Manager

Job Title: Blackbelt Project Manager / Blackbelt Delivery Manager

Job Location: Pune

Job Requirement

8+ years of experience in process improvement function having a good understanding of Lean Six Sigma and Design Thinking concepts

Good understanding of the BFSI Insurance domain along with skills to enhance the process performance with Operational efficiency/ Continuous Improvement and Technology centric solutions

Experience in defining customer journeys, mapping business processes, and proposing pragmatic alternatives for quantifiable business impact

Experience of transformation projects working with multiple levers such as Lean Six Sigma, RPA, Conversational AI, and Analytics.

Lead multiple simultaneous transformation projects remotely

Experience in handling clients, ability to understand client problems, derive digital imperatives and define a digital roadmap

Job Description

Change agent delivering Transformation / Process Improvement collaborating with Customer and Internal stakeholders to improve Business Metrics and outcomes.

Deliver Quantifiable Business value to Customers by alignment to Client goals and establish strong client connect through governance.

Lead Kaizen workouts to eliminate non-value add activities and reduce cycle time

Improve the process efficiency and drive towards business excellence

Conduct quality campaigns to generate ideas and implement a culture of continuous improvement.

Analyze KPIs using statistical methods / tools - analyze defect data and devise a corrective and preventive action plan using RCA principles.

Quality Assurance and Quality Improvement support to multiple accounts

Lead Transformation /CI program for the Customer

Collaborate with delivery teams across accounts to simplify and standardize processes to deliver on better customer experience and build a strong pipeline of tactical automation & digital transformation centric opportunities

Regularly review all Ops delivery especially any red projects. Drive improvements in red projects with hands on involvement

Support in new process Transition and ensure timely deliverables as per Transition plan · Create re-useable Assets in form of Case Studies

Skill Sets

Over 8 years of quality and process improvement experience

Certified Black Belt in Lean Six Sigma

Should have led / mentored 2-3 LSS BB projects

Good knowledge of various process improvement tools and techniques

Excellent communication and presentation skills with an ability to influence change and to convey ideas and requirements to diverse stakeholders.

Design Thinking certification will be an advantage

Capability to work under time pressure in a dynamic business environment & ability to collaborate with multiple stakeholders virtual

Location

Pune

Job Function

BUSINESS PROCESS SERVICES

Role

Manager

Job Id

420473

Desired Skills

Project Management

Desired Candidate Profile

Qualifications : MASTER OF BUSINESS ADMINISTRATION