Operations Team Lead

We are seeking an experienced and skilled Team Leader to our team. The successful candidate will be responsible for managing and motivating a team of support representatives, developing and implementing strategies, and achieving targets.

Responsibilities:

Monitoring and managing desktop support, and VIP support functions to ensure optimal service.

Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary

Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.

Manage installations, upgrades and configurations of hardware and software

Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery

Resolve issues escalated by technicians and engineers.

Ensure data is handled, transferred or processed according to legal and company guidelines

Provide support and guidance to stakeholders.

Control costs and budgets regarding IT systems

Developing a deep understanding of projects to gain insights into the scope of service delivery

Taking accountability for service delivery performance, meeting customer expectations, and driving future demand

Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization

Develop IT policies and practices

Performance and Quality Management:

Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades

Providing accurate and regular reports to the management on performance of the service delivery

Leading personnel management, performance assessment, training, and mentoring

Building strong relationships with teams to enable effective dialogue exchange between departments

Requirements:

4+ years experience as Team Leader

Experience with system installation, configuration and analysis

Knowledge of Desktop, Servers, networks and cloud computing

Knowledge of data protection operations and legislation (e.g. GDPR)

Leadership and organizational skills

Ability to manage multiple projects

Outstanding communication skills

Problem-solving aptitude

BSc/B-tech in Computer Science, IT or relevant field

Preferred if worked on any

1. International Voice Process

2. Client Relationship Management

Job Type: Full-time (WFO) Shift : 5:00 pm to 2:00 am

6:00 pm to 3:00 am

Week off: Rotational shift

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Application Question(s):

What is your current CTC?

What is your expected CTC?

Experience:

Team Lead: 7 years (Preferred)

Work Location: In person